[MY] Centre / Operations Manager (Remote) | Cantonese Required

Write Edge; Malaysia; On-site; MYR 61,000 - 73,000; Full time

Job summary

Write Edge in Malaysia is seeking an experienced Centre Manager/Operations Manager to support and grow Hong Kong operations from Kuala Lumpur. This hands-on role covers administration, centre operations, enrolment, parent engagement, marketing coordination, projects, business development and supporting early-stage operations.

You will understand Hong Kong parents and education landscape, be highly organised and administratively sharp, and enjoy taking ownership in a fast-moving environment.

Responsibilities

• Centre Operations & Performance: Support the setup and smooth running of daily centre operations; Implement operational procedures for consistency and efficiency; Monitor attendance, enrolment interest, and parent feedback; Flag challenges and propose improvements.
• Student Enrolment & Admissions: Conduct enrolment consultations with parents; Support admissions processes and trial classes; Test enrolment messaging and conversion approaches; Provide insights on pricing sensitivity and parent decision-making.
• Customer Engagement & Relationship Management: Build relationships with parents through clear communication; Handle enquiries and concerns; Gather feedback on expectations and pain points; Support retention and referral efforts.
• Marketing & Agency Management: Coordinate with internal teams and external agencies on local campaigns; Improve lead generation and enrolment messaging; Track campaign progress and ensure timely execution.
• Projects, Workshops & Budget Support: Plan and execute workshops/events; Coordinate timelines and resources; Support budget planning and tracking.

Job description

We are seeking an experienced Centre Manager / Operations Manager from the enrichment or education industry to support and grow Write Edge’s Hong Kong operations.

This hands-on role covers administration, centre operations, enrolment, parent engagement, marketing coordination, projects, business development and supporting early-stage operations.

We are looking for someone who understands the Hong Kong education and parent landscape, is highly organised and administratively sharp, and enjoys taking ownership in a fast-moving environment.

1. Centre Operations & Performance

• Support the setup and smooth running of daily centre operations
• Implement operational procedures to ensure consistency and efficiency
• Monitor basic performance indicators (attendance, enrolment interest, parent feedback)
• Flag operational challenges and propose practical improvements

2. Student Enrolment & Admissions

• Conduct enrolment consultations with parents
• Support admissions processes and trial classes
• Work with the team to test enrolment messaging, trial formats, and conversion approaches
• Provide insights on pricing sensitivity and parent decision-making

3. Customer Engagement & Relationship Management

• Build strong relationships with parents through clear communication and trust
• Handle parent enquiries and concerns professionally
• Gather informal feedback from parents on expectations, preferences, and pain points
• Support retention and referral efforts through positive parent experience

4. Marketing & Agency Management

• Coordinate with internal teams and external agencies on local marketing campaigns and promotions
• Provide market feedback to improve lead generation, messaging and enrolment efforts
• Track campaign progress and ensure timely execution

5. Projects, Workshops & Budget Support

• Support the planning and execution of workshops, events and other business initiatives
• Coordinate timelines, logistics, manpower and resources
• Support budget planning and tracking for assigned activities

Others

• Support the onboarding and integration of new hires to ensure a smooth transition.
• Work with HR to identify staffing needs and assist to recruit for different roles.
• Support special projects and initiatives related to centre operations, process improvements, marketing or business development.

Requirements

• Experience as a Centre Manager, Assistant Centre Manager, or Senior Teacher in the enrichment industry
• Strong understanding of Hong Kong parents, students and the enrichment landscape
• Strong written and spoken Cantonese and English
• Highly organised, detail-oriented and administratively strong
• Able to work independently, take ownership and manage multiple priorities
• Strong stakeholder management, project coordination and problem-solving skills
• Comfortable working in a fast-paced, hands-on environment
• Resourceful, proactive and strong in execution

Salary: Up to RM6,000