Reverse Logistics Specialist

Lenovo; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Lenovo in Malaysia is seeking a Reverse Logistics Refurbishment Operations Specialist to manage end-to-end reverse logistics and refurbishment across returned products and repair centers. You will ensure timely return, repair, refurbishment, inventory control, and cost optimization while driving compliance and customer satisfaction across the reverse supply chain.

Working with Quality, Engineering, Logistics, Compliance, Finance, Procurement, and external partners, you will help achieve KPIs and

Qualifications

• Bachelor's degree in Supply Chain, Logistics, or related field.
• 5–8 years in reverse logistics, service operations, repair/refurbishment, or aftermarket services.
• Experience managing third-party logistics providers or repair vendors.
• Knowledge of RCA, CAPA and KPI dashboards.
• Strong analytical skills and stakeholder management.

Responsibilities

• Oversee end-to-end reverse logistics and refurbishment operations across AP markets.
• Monitor repair/refurbishment vendors for service quality, turnaround time, and cost KPIs.
• Control reverse inventory, aging stock, and disposition activities to maximize value.
• Coordinate cross-border repair movements while complying with trade and regulatory rules.
• Lead RCA, CAPA, and DOA investigations to improve quality and performance.
• Govern scrap disposition and ensure accurate reporting and policy compliance.
• Develop dashboards and KPI reporting for repair yield, turnaround time, and costs.
• Drive continuous improvement to enhance efficiency and customer experience.

Skills

Analytical skills

Stakeholder management

Cross-functional collaboration

Reverse logistics familiarity

Vendor management

Education

Bachelor's degree in Supply Chain/Logistics/Engineering

Tools

ERP systems

Inventory management systems

Service management systems

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Role Summary

The Reverse Logistics Refurbishment Operations Specialist is responsible for managing end-to-end AP reverse logistics and refurbishment operations across returned products, defective parts, repair centers, and refurbishment partners. The role ensures timely return, repair, refurbishment, inventory control, and disposition activities while driving operational excellence, cost optimization, compliance, and customer satisfaction across the reverse supply chain.

Working closely with Quality, Engineering, Logistics, Compliance, Finance, Procurement, Service Delivery teams, customers, and external partners, the specialist will ensure operational KPIs are achieved while continuously improving repair yield, cycle time, quality, and cost performance.

Key Responsibilities

• Manage end-to-end reverse logistics operations, including defective-part collection, return flows, reverse hub management, and refurbishment execution across AP markets.
• Monitor and drive performance of repair and refurbishment vendors against service, quality, turnaround time, repair yield, and cost KPIs.
• Control reverse inventory, aging stock, and material disposition activities to maximize recovery value and minimize excess inventory.
• Coordinate cross-border repair and refurbishment movements while ensuring compliance with applicable trade, regulatory, and operational requirements.
• Lead root cause analysis (RCA), corrective and preventive actions (CAPA), and DOA investigations to improve product quality and operational performance.
• Govern scrap disposition processes and ensure accurate tracking, reporting, and compliance with corporate policies.
• Develop and maintain operational dashboards and KPI reporting covering repair yield, turnaround time, inventory aging, recovery rates, quality performance, and cost metrics.
• Identify and implement continuous improvement initiatives that optimize operational efficiency, reduce costs, improve customer experience, and enhance reverse supply chain performance.

Qualification Experience

Must-Have

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Engineering, Business, or a related discipline.
• 5 to 8 years of experience in reverse logistics, service operations, repair operations, refurbishment, supply chain, or aftermarket services.
• Strong understanding of reverse logistics processes, inventory management, repair operations, and refurbishment workflows.
• Experience managing third-party logistics providers, repair vendors, or contract service partners.
• Knowledge of RCA, CAPA, quality improvement methodologies, and operational performance management.
• Strong analytical skills with experience developing KPI dashboards, operational reports, and performance insights.
• Excellent stakeholder management skills with the ability to collaborate across regional and global teams.

Good-to-Have

• Experience supporting cross-border logistics and international repair operations.
• Knowledge of trade compliance, environmental regulations, and product disposition requirements.
• Experience with ERP, inventory management, or service management systems.
• Exposure to Lean, Six Sigma, or continuous improvement methodologies.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.