Global Digital Transformation Analyst, Post-Sales & CRM

Lenovo; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Lenovo is seeking a Digital Transformation Analyst to drive global post-sales service entitlement processes and collaborate with business and IT teams to deliver digital solutions. The role requires strong business analysis, CRM system experience (SAP CRM or ServiceNow Entitlement), and knowledge of warranty and install base management.

The candidate will lead requirement analysis, design processes, manage system enhancements, testing, and production support as Lenovo advances its digital

Qualifications

• Bachelor degree in ERP/computer science or equivalent experience.
• 5+ years of experience in a Business Analysis role focusing on process & systems for operational efficiency.
• Strong communication and stakeholder management skills in English and Chinese.
• Familiar with SAP CRM install base functionalities or equivalent background.

Responsibilities

• Drive Lenovo’s global post-sales service entitlement processes.
• Act as a bridge between business and IT to design and deliver digital solutions.
• Lead requirement analysis, business process design, system enhancement projects, testing and production support.
• Collaborate with cross-functional teams to improve systems and resolve critical issues.
• Support ongoing digital transformation initiatives and drive CRM-related projects.

Skills

Business analysis

CRM systems

Warranty management

Post-sales service operations

Education

Bachelor degree in ERP/Computer Science or equivalent

Tools

SAP CRM

Salesforce

ServiceNow Entitlement

Job description

Lenovo is seeking a Digital Transformation Analyst to drive global post-sales service entitlement processes and collaborate with business and IT teams to deliver digital solutions. The role requires strong business analysis, CRM system experience (SAP CRM or ServiceNow Entitlement), and knowledge of warranty and install base management.

The candidate will lead requirement analysis, design processes, manage system enhancements, testing, and production support as Lenovo advances its digital