Global Supply Chain & Reverse Logistics Lead

TikTok; Kulai; On-site; MYR 180,000 - 300,000; Full time

Job summary

ByteDance is seeking a Supply Chain Manager in Malaysia to lead regional deployment and optimize global reverse logistics, RMA workflows, and supply chain processes. You will standardize operations, enhance transparency, and strengthen cross-region collaboration to support a fast-paced, global tech environment.

The role focuses on driving efficiency in RMA, VR, and spare parts management while ensuring compliance and risk management across Malaysia IDCs and regional stakeholders.

Qualifications

• Proven experience in global supply chain operations or related process management.
• Experience with reverse logistics including decommissioning, retrofit or refurbishment.
• Knowledge of data centers and related constraints.
• Experience documenting processes, developing SOPs and enabling system integration.
• Ability to lead initiatives from planning through execution with measurable results.

Responsibilities

• Lead deployment of new regional operations from 0 to 1 and drive efficiency.
• Drive RFQ processes with service providers and oversee readiness and launch.
• Oversee end-to-end RMA and VR processes across Malaysia IDCs for smooth workflows.
• Lead reverse logistics, warranty, refurbishment, and cadence of hardware replacement.
• Standardize processes, improve transparency, and ensure compliance across regions.
• Collaborate with logistics, procurement, quality, and finance teams to optimize reverse logistics and inventory reconciliation.
• Develop SOPs and control points; lead continuous improvement projects and system integration.

Skills

Supply chain operations

Reverse logistics

Data center knowledge

SOP development

System integration

Tools

IMS

SCM systems

Job description

ByteDance is seeking a Supply Chain Manager in Malaysia to lead regional deployment and optimize global reverse logistics, RMA workflows, and supply chain processes. You will standardize operations, enhance transparency, and strengthen cross-region collaboration to support a fast-paced, global tech environment.

The role focuses on driving efficiency in RMA, VR, and spare parts management while ensuring compliance and risk management across Malaysia IDCs and regional stakeholders.