Revenue Manager (Hospitality)

Kindness of Strangers; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Kindness of Strangers is seeking a Revenue Analyst to optimise revenue across our KL properties, including LOKL Coffee, KLoe Hotel and Market House Hotel. You will own pricing, distribution, and reporting, using data-driven insights to maximise RevPAR, ADR and occupancy while aligning with brand strategy.

You will work closely with sales, marketing and operations, manage OTA relationships and direct channels, and implement pricing adjustments across markets and seasons in a fast-paced

Qualifications

• Proficiency in hotel revenue management systems and tools, and strong command of Excel/Google Sheets.
• Knowledge of data analysis software is a plus.
• Experience in hotel technology: PMS, Channel Manager & OTAs, Extranets.
• Familiarity in hotel revenue management processes and strategies.
• Independent. Self Starter Analytical Mindset, with data driven decision making skills.
• Proficiency in English.

Responsibilities

• Oversee revenue management and distribution strategies for multiple hotels to maximise revenue.
• Analyse market trends and competitor performance to improve KPIs such as RevPAR, ADR, and occupancy rates.
• Liaise with distribution channels, including OTAs and direct booking platforms.
• Recommend Revenue Strategies based on historical data and future forecast.
• Prepare and present regular revenue reports and forecasts to the team and collaborate with sales, marketing, and operations teams.
• Develop, Implement and Maintain Revenue strategies across multiple hotels to the target market and positioning of the hotel.
• Use data-driven insights and trends in active adjustments of revenue strategies for multiple hotels.
• Facilitate regular communication marketing and hotels to ensure a cohesive revenue strategy.
• Produce forecasts based on actual and market demand.
• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
• Managing rates across multiple hotels
• Optimise room rates on direct bookings and OTAs
• Adjust rates for different markets, seasons and days
• Ensure optimal use of revenue tools and promotion to maximise revenue.
• Prepare Weekly and Monthly Revenue Reports updates
• Quarterly property performance reviews on strategy, pricing and action
• Benchmark actual to projection (budget) including revenue, best selling item, nationality and etc
• Maintain accuracy of information reporting tools
• Monitor and analyze market trends, competitor performance, and economic indicators to adjust pricing and inventory strategies.
• Setup meetings with OTAs and Partners
• Ensure information on website, social media, OTAs or any articles are accurate & up to date.
• System settings such as rate plan integration & setup in PMS, POS, Channel Manager and OTAs platform.
• To oversee Kindness of Strangers' Loyalty program
• Work with Marketing in implementation of Ideas on promotion Kindness of Strangers' Loyalty program.

Skills

Advanced Excel

Data analysis

Independent / self-starter

English proficiency

Tools

PMS

Channel Manager

OTAs

Extranets

Looker Studio

Job description

As a Revenue Analyst at Kindness of Strangers, you will play a crucial role in optimising revenue and driving the financial success of our hospitality operations in our owned properties - LOKL Coffee, KLoe Hotel & the upcoming Market House Hotel.

This full-time position requires strategic thinking, strong analytical skills, and a keen understanding of market dynamics to ensure we maximise our profitability while aligning with our brand strategies and intentions. You will be part of a dynamic team dedicated to the continuous improvement of our revenue management practices.

What you'll be doing

Oversee revenue management and distribution strategies for multiple hotels to maximise revenue while managing occupancy, all in line with the Kindness of Strangers hospitality philosophy.

Analyse market trends and competitor performance to improve key performance indicators (KPIs) such as RevPAR (Revenue per Available Room), ADR (Average Daily Rate), and occupancy rates.

Liaise with distribution channels, including online travel agencies (OTAs) and direct booking platforms.

Recommend Revenue Strategies based on historical data and future forecast.

Prepare and present regular revenue reports and forecasts to the team and collaborate with sales, marketing, and operations teams to align revenue strategies with overall business goals.

Develop, Implement and Maintain Revenue strategies across multiple hotels to the target market and positioning of the hotel

Use data-driven insights and trends in active adjustments of revenue strategies for multiple hotels.

Facilitate regular communication marketing and hotels to ensure a cohesive revenue strategy.

Produce forecasts based on actual and market demand.

Rates & Yield Management

Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.

Managing rates across multiple hotels

Optimise room rates on direct bookings and OTAs

Adjust rates for different markets, seasons and days

Ensure optimal use of revenue tools and promotion to maximise revenue.

Reporting

Prepare Weekly and Monthly Revenue Reports updates

Quarterly property performance reviews on strategy, pricing and action

Benchmark actual to projection (budget) including revenue, best selling item, nationality and etc

Maintain accuracy of information reporting tools

Market & Competitors

Monitor and analyze market trends, competitor performance, and economic indicators to adjust pricing and inventory strategies.

Partners

Setup meetings with OTAs and Partners

Ensure information on website, social media, OTAs or any articles are accurate & up to date.

Technical

System settings such as rate plan integration & setup in PMS, POS, Channel Manager and OTAs platform.

Loyalty Program

To oversee Kindness of Strangers' Loyalty program

Work with Marketing in implementation of Ideas on promotion Kindness of Strangers' Loyalty program.

What we're looking for

Requirements:

This is an independent position with the expected role of a one-man department. The expectations include to make calculated decisions and advices to the Management.

Proficiency in hotel revenue management systems and tools, and strong command of Excel/Google Sheets.

Knowledge of data analysis software is a plus.

Experience in hotel technology: PMS, Channel Manager & OTAs, Extranets.

Familiarity in hotel revenue management processes and strategies.

Ability to use google looker studio is a plus.

Independent. Self Starter Analytical Mindset, with data driven decision making skills.

Proficiency in English.

Work location: you'll be moving around between a few hot spots in the heart of KL, literally :)

This position is only open to candidates with full working rights in Malaysia.