Strategic Revenue Manager for Multi-Hotel Portfolio

Kindness of Strangers; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Kindness of Strangers is seeking a Revenue Analyst to optimise revenue across our KL properties, including LOKL Coffee, KLoe Hotel and Market House Hotel. You will own pricing, distribution, and reporting, using data-driven insights to maximise RevPAR, ADR and occupancy while aligning with brand strategy.

You will work closely with sales, marketing and operations, manage OTA relationships and direct channels, and implement pricing adjustments across markets and seasons in a fast-paced

Qualifications

• Proficiency in hotel revenue management systems and tools, and strong command of Excel/Google Sheets.
• Knowledge of data analysis software is a plus.
• Experience in hotel technology: PMS, Channel Manager & OTAs, Extranets.
• Familiarity in hotel revenue management processes and strategies.
• Independent. Self Starter Analytical Mindset, with data driven decision making skills.
• Proficiency in English.

Responsibilities

• Oversee revenue management and distribution strategies for multiple hotels to maximise revenue.
• Analyse market trends and competitor performance to improve KPIs such as RevPAR, ADR, and occupancy rates.
• Liaise with distribution channels, including OTAs and direct booking platforms.
• Recommend Revenue Strategies based on historical data and future forecast.
• Prepare and present regular revenue reports and forecasts to the team and collaborate with sales, marketing, and operations teams.
• Develop, Implement and Maintain Revenue strategies across multiple hotels to the target market and positioning of the hotel.
• Use data-driven insights and trends in active adjustments of revenue strategies for multiple hotels.
• Facilitate regular communication marketing and hotels to ensure a cohesive revenue strategy.
• Produce forecasts based on actual and market demand.
• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
• Managing rates across multiple hotels
• Optimise room rates on direct bookings and OTAs
• Adjust rates for different markets, seasons and days
• Ensure optimal use of revenue tools and promotion to maximise revenue.
• Prepare Weekly and Monthly Revenue Reports updates
• Quarterly property performance reviews on strategy, pricing and action
• Benchmark actual to projection (budget) including revenue, best selling item, nationality and etc
• Maintain accuracy of information reporting tools
• Monitor and analyze market trends, competitor performance, and economic indicators to adjust pricing and inventory strategies.
• Setup meetings with OTAs and Partners
• Ensure information on website, social media, OTAs or any articles are accurate & up to date.
• System settings such as rate plan integration & setup in PMS, POS, Channel Manager and OTAs platform.
• To oversee Kindness of Strangers' Loyalty program
• Work with Marketing in implementation of Ideas on promotion Kindness of Strangers' Loyalty program.

Skills

Advanced Excel

Data analysis

Independent / self-starter

English proficiency

Tools

PMS

Channel Manager

OTAs

Extranets

Looker Studio

Job description

Kindness of Strangers is seeking a Revenue Analyst to optimise revenue across our KL properties, including LOKL Coffee, KLoe Hotel and Market House Hotel. You will own pricing, distribution, and reporting, using data-driven insights to maximise RevPAR, ADR and occupancy while aligning with brand strategy.

You will work closely with sales, marketing and operations, manage OTA relationships and direct channels, and implement pricing adjustments across markets and seasons in a fast-paced