Hotel Revenue & Experience Manager (OTA / Marketing)

SB Plus Sdn Bhd; Kuala Lumpur; Hybride; MYR 120 000 - 180 000; Plein temps

Résumé du poste

Sleepy Bear Group in Kuala Lumpur is seeking a Hotel Revenue & Experience Manager to drive revenue performance across OTA platforms and elevate guest journeys through continuous improvements. You'll analyze performance data, audit guest experiences, propose pricing and positioning strategies, and lead cross-functional projects with directors, aiming to lift ADR, occupancy, and guest satisfaction.

Hybrid role with 2-3 days in the office at Jalan Ipoh, KL, reporting to the Directors and

Qualifications

• Minimum 3-5 years of experience in hospitality, hotel, short-stay, marketing, project management.
• Strong analytical mindset and comfortable working with performance data and reports.
• Familiar with OTA platforms such as Airbnb, Agoda, and Booking.com.
• Experience in team supervision or project management.

Responsabilités

• Manage overall listing performance across OTA platforms (Airbnb, Agoda, Booking.com, etc.).
• Maintain close relationships with OTA platform representatives and distribution partners to resolve operational issues and obtain platform support when required.
• Conduct weekly review of revenue performance (ADR, occupancy, RevPAR, conversion rate, listing ranking).
• Analyse market trends and competitor performance, and propose pricing and positioning strategies.
• Diagnose underperforming listings and implement improvement plans.
• Prepare and present weekly revenue and performance reports to Directors, including improvement proposals.
• Conduct bi-weekly audits on guest experience to ensure service quality and brand standards are maintained.
• Review guest feedback across platforms, identify recurring themes, and prepare reports with actionable improvement initiatives.
• Lead guest experience enhancement projects (room detailing, amenities upgrades, layout improvements).
• Prepare clear briefs for internal teams and ensure proper follow-through of approved improvements.
• Improve internal processes and SOPs to enhance operational efficiency and service standards.

Connaissances

Analytical mindset

Team supervision

Project management

OTA platforms familiarity

Description du poste

Hotel Revenue & Experience Manager (OTA / Marketing)

Sleepy Bear Group is one of Malaysia's pioneering and fastest-growing vacation rental management companies. Since 2025, we've been helping property investors unlock value through renovation, unit styling, and full short-stay rental management. Our partners include prestige property developers and investors across Malaysia.

With a team of 40 and counting, we're now entering a new chapter: rebranding, redesigning guest experiences, and elevating the lifestyle rental industry. Check us out at sleepybearpm.com.

THE OPPORTUNITY:

We're looking for a senior executive or operation manager who understands both revenue performance and guest experience, and is capable of managing and driving cross-functional projects such as collaboration campaigns, marketing initiatives, and guest experience improvements.

This role works closely with the Directors to grow room revenue while continuously elevating the guest journey. You will analyse performance data, audit guest experiences, identify gaps, propose improvement strategies, and ensure execution across both revenue optimisation and guest experience initiatives.

Your work will directly contribute to improving ADR, occupancy, guest satisfaction, and the overall quality of our hospitality product across the portfolio.

YOU WILL:

Manage overall listing performance across OTA platforms (Airbnb, Agoda, Booking.com, etc.)

Maintain close relationships with OTA platform representatives and distribution partners to resolve operational issues and obtain platform support when required

Conduct weekly review of revenue performance (ADR, occupancy, RevPAR, conversion rate, listing ranking)

Analyse market trends and competitor performance, and propose pricing and positioning strategies

Diagnose underperforming listings and implement improvement plans

Prepare and present weekly revenue and performance reports to Directors, including improvement proposals

Conduct bi-weekly audits on guest experience to ensure service quality and brand standards are maintained

Review guest feedback across platforms, identify recurring themes, and prepare reports with actionable improvement initiatives

Lead guest experience enhancement projects (room detailing, amenities upgrades, layout improvements)

Prepare clear briefs for internal teams and ensure proper follow-through of approved improvements

Improve internal processes and SOPs to enhance operational efficiency and service standards

PERFECT FIT:

Minimum 3-5 years of experience in hospitality, hotel, short-stay, marketing, project management

Strong analytical mindset and comfortable working with performance data and reports

Familiar with OTA platforms such as Airbnb, Agoda, and Booking.com

Experience in team supervision or project management

Structured, strategic, and solution-oriented

WORKPLACE:

• Hybrid model (2-3 days in office)
• Office at Jalan Ipoh, Kuala Lumpur