Revenue Manager

Hyatt House; Kuala Lumpur; On-site; MYR 48,000 - 68,000; Full time

Benefits offered by this job

Fun workplace environment

Intensive training

Coaching and mentoring

Leadership programs

Career development opportunities

Hyatt programs and initiatives

Job summary

Hyatt House Kuala Lumpur is seeking a reservations-focused professional with excellent customer service to turn enquiries into bookings. You will ensure fast, accurate responses across channels and manage room availability and reservation records with a focus on revenue growth.

The role reports to the Director of Sales and offers intensive training, leadership exposure, and a dynamic work environment within Hyatt’s hospitality program. Fluency in English is required, local language may be a plus.

Qualifications

• Education in Hospitality and Tourism Management or related field.
• Minimum 2 years work experience in revenue and reservations.
• Good working knowledge of English; local language may be required.

Responsibilities

• Review reservations booked daily, arrival reports and other relevant reports.
• Prepare occupancy forecast and train Reservations Team.
• Coordinate with Sales Department on occupancy and rate analysis.
• Implement revenue management operations and best practices.
• Identify new revenue opportunities and optimize distribution partnerships.
• Liaise with clients for corporate events and build professional relationships.

Skills

Customer service

Multitasking

Interpersonal communication

Attention to details

Planning for business

Drive for results

Team building

Leadership

Adaptability

English proficiency

Education

Hospitality/ Tourism management certificate or higher

Tools

Channel Manager

Revenue management systems

Job description

Summary

We are currently looking for individual with excellent customer service, able to multitask and grab the opportunity to turn enquiry into business! We want someone who is able to ensure fast and efficient response to all reservation channels, while ensuring the accuracy of room availability and reservation records!

Organization- Hyatt House Kuala Lumpur

We are currently looking for individual with excellent customer service, able to multitask and grab the opportunity to turn enquiry into business! We want someone who is able to ensure fast and efficient response to all reservation channels, while ensuring the accuracy of room availability and reservation records!

What we offer:

• Fun and exciting work environment
• Intensive training in area of specialization with customized personal learning plan
• Coaching and mentoring
• Exposure to various multitasking tasks
• Opportunity to participate in various leadership programs
• Participation in Hyatt’s programs and initiatives

This position reports directly to the Director of Sales

Qualifications

Key Qualifications

• Education: Certificate or Higher Education Levels in Hospitality and Tourism Management or any major related field, Minimum 2 years work experience in revenue and reservation.
• Language Skills: A good working knowledge of English Language/ Proficiency in local language may be required
• Experience: Relevant work experience in hotel operations is an advantage
• Strong interpersonal communication skills
• Ability to do multi-tasking
• Desire to drive revenue and committed to the growth of the hotel
• Pleasant personality
• Working closely with Corporate Revenue Team
• Review reservations booked daily, arrival report and other relevant reports
• Responsible for preparation of occupancy forecast, training of Reservations Team, and implementation of policies and procedures
• Liaise with Sales Department in regards to occupancy, rates’ analysis, etc.
• Follows up tentative bookings and update reservations’ status
• Review no-shows and cancelled reservations and processes charges according to Hotel’s policies
• Review rooms’ blocking, groups, special requests, etc.
• Bring to the attention of the Front Office Team when the Hotel’s availability status is changed, and to prepare for necessary actions
• Implement revenue management operations, procedures and best practices, that include competitors’ analysis, environmental scanning, market modelling, distribution yield management, business mix yield management, length of stay yield management, inventory availability by channel, pricing control, new pricing concepts
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.)
• Prepare outline for and support the annual revenue budget process
• Identify new revenue opportunities
• Liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.
• Optimize and expand distribution partnerships
• Challenge and influence the Hotel to improve service level and operational standards

Creation of rate codes, rate plans, market segmentations, mapping of rates from Brand.com to OTAs via Channel Manager, working closely with Corporate Revenue Team in developing pricing strategies, including building rates for rooms and packages, and determining discounts and specialty rates, forecasting pricing and revenue based on demand and market trends (at least 3-months out), evaluating trends in the economy and hospitality industry, creating promotional plans to increase revenue and average room rate (ARR), understanding the inventory management process, generating revenue reports with the assistance of the available tools and rate management system

Requirements

• Analytical
• Understanding the business
• Attention to details
• Influencing outcomes
• Planning for business
• Team building
• Valuing diversity
• Leading people / Leadership
• Adaptability
• Drive for results
• Team focus
• Customer focus

A career with Hyatt opens a world of opportunities. We have continually been named as one of the World’s Best Multinational Workplaces.

Candidates who are shortlisted will be contacted for the next phase of the recruitment process

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.