Assistant Manager -Revenue Management

Hyatt Place Kuala Lumpur, Bukit Jalil; Kuala Lumpur; On-site; MYR 100,000 - 145,000; Full time

Job summary

Hyatt Place Kuala Lumpur, Bukit Jalil is recruiting an experienced Assistant Manager Revenue Management to lead the reservations and revenue management function for the hotel. The role focuses on optimizing room revenue, distribution, and profitability, reporting to the Head of Sales and Marketing.

You will drive data-based decisions, manage a reservations team, and collaborate with commercial teams to maximize STR market share and performance in a busy international property.

Qualifications

• Degree in Hospitality or Tourism Management, Business Administration or Marketing.
• Senior reservations or revenue management experience in an international hotel.
• Proven track record of leading reservations teams to top-line revenue.

Responsibilities

• Lead revenue management, reservations and distribution systems.
• Drive data-based decisions to maximize occupancy and revenue.
• Collaborate with Sales and Marketing to grow market share.

Skills

Revenue management

Team leadership

Data-driven decisions

English

Bahasa Malaysia

Education

Hospitality degree

Tourism Management degree

Business Administration

Marketing degree

Tools

Sales Management Systems

Channel systems

Property Management Systems

Revenue Management Systems

Job description

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil- will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, The hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool

We are currently looking for an experienced Assistant Manager Revenue Management to lead the section and be responsible for all aspects of revenue management, reservations and hotel rooms distribution systems, all with the ultimate goal of driving revenue and revpar.

This position reports to the Head of the Sales and Marketing Department

An individual with an entrepreneurial spirit and a prominent member within the industry, you will be confident and driven in your approach. You are business savvy and are known for your ability to communicate and negotiate at all levels, are detail orientated and must be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment and be constantly hands on and ready to lend expertise within other departments of the hotel.

Key Qualifications and requirements:

• We are looking for a person that is able to thrive and feeds off success and accomplishment. The person accepts performance pressure as something that makes you grow stronger and is able to persevere –knowing that success requires hard work, focus and not easily giving up.
• “Accurate Data and information leads to the uncovering of trends. The reading of trends leads to correct fact-based decisions”. The person for this role will need to be able to demonstrate recent experience that justifies this statement.
• Demonstrate proven track record of results for coaching and leading hotel reservations team members to success. We are looking for leaders who have a strong sense of direction, confidence and ability to get things done. The success of this position is determined primarily by business numbers.
• Demonstrate a masterful command and ability to use Sales Management Systems and, channel systems, Hotel property management systems and Revenue Management systems in order to make fact based decisions that makes commercial sense and will benefit the profitability and revenue growth of the hotel
• Demonstrate a proven track record of achieving top line room revenue and other revenue goals of the hotel and also capturing STR Market Share – all via hotel distribution systems
• Previous hotel sales experience with hotel properties that have over 230 rooms will be preferred due to the complexity of the sales process. Pre-opening experience is a definite advantage for this role.
• Possess a Degree in either Hospitality or Tourism Management, Business Administration or Marketing
• A minimum of /6 years or more work experience in a senior role within a reservations or revenue management role in an international chain hotel sales
• Demonstrate the ability to effectively interact with people of diverse socioeconomic, cultural, and ethnic backgrounds
• Must possess the following character traits: strengths: high energy, commercial business sense, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Fluent in written and spoken English and Bahasa Malaysia. The ability to converse in other local languages will be an added advantage. The candidate must be in current possession of valid working permit that is currently valid for Malaysia.