Revenue Manager

Swiss-Garden Hotel & Residences; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Discounts on hotel stays

Job summary

Swiss-Garden International Hotels, Resorts & Inns is seeking a seasoned Reservations & Revenue Manager to optimize revenue across two properties in Malaysia. You will lead the reservations team, analyse booking trends, and collaborate with marketing to drive promotions and partnerships.

Ideal candidates have 5+ years in reservations or revenue management within hospitality, strong analytical skills, and proficiency with reservation software and revenue tools.

Qualifications

• Minimum 5 years of experience in reservations or revenue management within hospitality.
• Strong analytical and problem-solving abilities with data interpretation.
• Excellent communication and interpersonal skills for stakeholder liaison.
• Proficient in hotel reservation software and revenue management tools.
• Proven track record implementing successful revenue management strategies.

Responsibilities

• Manage and coordinate the hotel's reservations team for high-quality service.
• Analyse booking trends and market data to develop revenue strategies.
• Monitor and adjust room rates, packages, and inventory to maximise occupancy.
• Collaborate with marketing on sales and promotions.
• Maintain relationships with travel agents and online platforms.
• Prepare reports on reservations and revenue performance.
• Identify process improvements and implement efficiency changes.
• Provide leadership and training to the reservations team.

Skills

Analytical skills

Problem-solving

Communication skills

Leadership

Hospitality knowledge

Education

Degree in Hospitality Management, Business Administration, or related field

Tools

Hotel reservation software

Revenue management tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a highly motivated and experienced Reservations & Revenue Manager to join our dynamic team at Swiss-Garden International Hotels, Resorts & Inns in Kuantan, Pahang. In this full-time role, you will be responsible for overseeing the reservations process and optimising revenue generation across our hotel properties.

What you'll be doing

Manage and coordinate the hotel's reservations team to ensure efficient and high-quality service

Analyse booking trends and market data to develop and implement effective revenue management strategies

Monitor and adjust room rates, package offerings, and inventory to maximise revenue and occupancy

Collaborate with the marketing team to develop sales and promotional initiatives

Maintain strong relationships with travel agents, online travel platforms, and other industry partners

Prepare and present detailed reports on the hotel's reservations and revenue performance

Identify opportunities for process improvement and implement changes to enhance efficiency

Provide leadership and training to the reservations team to ensure consistently high standards of customer service

What we're looking for

Minimum 5 years of experience in a reservations or revenue management role within the hospitality industry

Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions

Excellent communication and interpersonal skills to liaise effectively with internal and external stakeholders

Proficient in using hotel reservation software and revenue management tools

Demonstrated experience in developing and implementing successful revenue management strategies

Degree in Hospitality Management, Business Administration, or a related field

To manage revenue management of two properties

What we offer

At Swiss-Garden International Hotels, Resorts & Inns, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer competitive remuneration, opportunities for professional development, and a range of benefits, including health insurance, and discounts on hotel stays.

About us

Swiss-Garden International Hotels, Resorts & Inns is a leading hospitality group in Malaysia, offering a diverse portfolio of hotels, resorts, and inns across the country. Our mission is to provide exceptional hospitality experiences and create lasting memories for our guests. With a strong focus on innovation, sustainability, and customer satisfaction, we are committed to being the preferred choice for travellers and the industry's benchmark for excellence.