Sales Coordinator

Swiss-Garden Hotel & Residences; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Health and wellness support

Training programmes

Career development opportunities

Job summary

Swiss-Garden International Hotels, Resorts & Inns in Kuala Lumpur City Centre is seeking a Sales Coordinator to join our team. This full-time role supports the sales department, handling administrative tasks, client communications, and sales support activities in a prestigious hotel group.

You’ll coordinate inquiries, prepare materials, maintain CRM data, and assist with meetings, contracts, and forecasting while delivering exceptional service to clients in Malaysia.

Qualifications

• Proven experience in sales administration or client services within hospitality.
• Ability to manage multiple tasks with accuracy and timeliness.
• Strong written and verbal English communication; Mandarin/Bahasa Malaysia a plus.

Responsibilities

• Coordinate and manage sales inquiries from corporate clients and travel partners.
• Prepare quotations, proposals, and sales materials with attention to detail.
• Maintain CRM databases and ensure data accuracy and accessibility.
• Schedule meetings, site visits, and presentations for the sales team.
• Process contracts and booking confirmations in line with policies.
• Support administrative tasks and liaise with events, rooms, and finance teams.
• Track sales metrics, prepare reports, and assist forecasting activities.
• Respond to client inquiries via email and phone with excellent customer service.
• Assist with presentations, promotional materials, and sales collateral.

Skills

Sales administration

CRM proficiency

MS Office

Client communication

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

Swiss-Garden International Hotels, Resorts & Inns is seeking a dynamic and organised Sales Coordinator to join our team in Kuala Lumpur City Centre. This is a full-time position that plays a crucial role in supporting our sales department and ensuring seamless client interactions. As Sales Coordinator, you will be the backbone of our sales operations, managing administrative tasks, client communications, and sales support activities that directly contribute to the success of our hospitality business. This role offers an excellent opportunity to develop your career within a prestigious hotel group whilst working in the heart of Kuala Lumpur's business district.

What you’ll be doing

Coordinating and managing sales enquiries from corporate clients, travel agencies, and event organisers, ensuring prompt and professional responses

Preparing and distributing quotations, proposals, and sales materials to prospective clients with accuracy and attention to detail

Maintaining and updating the sales database and customer relationship management (CRM) systems to ensure all client information is current and accessible

Scheduling and confirming meetings, site visits, and presentations between sales team members and clients

Processing contracts, booking confirmations, and agreements whilst ensuring compliance with company policies and procedures

Supporting the sales team with administrative tasks including filing, documentation, and data entry

Liaising with various departments such as events, rooms division, and finance to ensure client requirements are met and coordinated effectively

Tracking sales metrics, preparing reports, and assisting with sales forecasting activities

Responding to client enquiries via email, phone, and other communication channels, providing excellent customer service

Assisting with the preparation of presentations, promotional materials, and sales collateral

What we’re looking for

Proven experience in a sales administration, client services, or similar administrative support role, preferably within the hospitality or hotel industry

Excellent organisational and time management skills with the ability to prioritise multiple tasks and meet deadlines

Strong written and verbal communication skills in English; additional languages such as Mandarin or Bahasa Malaysia are advantageous

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and familiarity with CRM systems

Attention to detail and accuracy in documentation, data entry, and correspondence

Professional demeanour with the ability to interact confidently with clients and colleagues at all levels

Customer-focused mindset with a genuine desire to provide exceptional service

Ability to work independently as well as collaboratively within a team environment

Knowledge of hotel operations, event management, or corporate bookings is preferred but not essential

Flexible approach to work and willingness to support the sales team during peak periods

Property to sell is Swiss-Garden Hotel & Residence, Genting Highlands

What we offer

At Swiss-Garden International Hotels, Resorts & Inns, we are committed to creating a supportive and rewarding workplace for our team members. We offer competitive remuneration, opportunities for professional development and career advancement within our growing hotel group. Our employees benefit from a collaborative work environment where your contributions are valued and recognised. We provide health and wellness support, access to training programmes, and the chance to work with a diverse, international team. As part of the OSK Group, you will enjoy the advantages of working for an established and respected hospitality organisation. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

About us

Swiss-Garden International Hotels, Resorts & Inns is a member of the OSK Group and operates a collection of distinctive hospitality properties across Malaysia. We are dedicated to providing exceptional service and memorable experiences to our guests through innovative hospitality solutions and a commitment to excellence. Our properties are known for their strategic locations, quality amenities, and warm, welcoming service. We pride ourselves on our professional team, strong corporate values, and continuous commitment to guest satisfaction. As a growing hospitality group, we foster a culture of teamwork, innovation, and personal development, making us an ideal employer for hospitality professionals seeking to advance their careers.