Customer Experience & Resolution Specialist

CapitaLand Retail Malaysia Sdn Bhd; Bayan Lepas; On-site; MYR 22,320 - 39,060; Full time

Benefits offered by this job

Flexible benefits with comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced residences

Strong advocate of staff volunteerism

Wellness programmes

Job summary

CapitaLand Retail Malaysia Sdn Bhd in Bayan Lepas, Penang is seeking candidates for customer service roles. The position requires supporting customer requests and providing timely information, as well as documenting customer interactions.

Benefits include comprehensive medical coverage, training opportunities, subsidised rates at Ascott residences, and a strong commitment to employee wellness and volunteerism. Join us in fostering a diverse and inclusive workplace.

Responsibilities

• Support customer requests and enquiries.
• Provide timely and accurate information and clarification for customer queries.
• Answer inbound customer service calls and make outbound calls.
• Address customer issues or complaints and determine appropriate course of action for effective resolution.
• Document details of customer communication.
• Ensure quality service delivery.
• Support retail operations by coordinating with retailers to provide updates of latest mall promotions or activities.
• Report on issues and provide feedback.
• Raise issues or complaints for follow-up.
• Provide assistance to support collaboration with designated departments to resolve customer grievances.
• Track and document number of customer issues raised.

Job description

CapitaLand Retail Malaysia Sdn Bhd in Bayan Lepas, Penang is seeking candidates for customer service roles. The position requires supporting customer requests and providing timely information, as well as documenting customer interactions.

Benefits include comprehensive medical coverage, training opportunities, subsidised rates at Ascott residences, and a strong commitment to employee wellness and volunteerism. Join us in fostering a diverse and inclusive workplace.