Luxury Retail Store Leader & Clienteling Pro

Samsonite International S.A.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Samsonite International S.A. is seeking a motivated Sales Associate for our Kuala Lumpur flagship store.

You will deliver exceptional customer service, know product details across luxury luggage lines, and drive sales performance while maintaining store standards. Responsibilities include training new Associates with brand standards, achieving sales KPIs, building client relationships, and reporting trends to management.

Qualifications

• Minimum 3–5 years experience in fashion or luxury brands retail sales.
• Proven sales achievement in fashion or luxury brands market and demonstrate proven success in meeting sales goals and KPIs.
• Fluency in English & other languages.
• Good PC skills such as MS Office and basic understanding of retail POS system.

Responsibilities

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments.
• Meet or exceed Sales goal.
• Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony.
• Build client relationships through data capture and outreach, with the Proximity clienteling app.
• Contribute to the attainment of sales goals, and KPI’S.
• Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction.
• Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback.

Skills

Customer service

Communication

Team leadership

Sales

Tools

MS Office

Retail POS system

Job description

Samsonite International S.A. is seeking a motivated Sales Associate for our Kuala Lumpur flagship store.

You will deliver exceptional customer service, know product details across luxury luggage lines, and drive sales performance while maintaining store standards. Responsibilities include training new Associates with brand standards, achieving sales KPIs, building client relationships, and reporting trends to management.