Retail Team Lead — Drive Sales & Store Excellence

Watsons Malaysia; Johor; On-site; MYR 50,000 - 73,000; Full time

Job summary

Watsons Malaysia is seeking a Store Manager to lead daily store operations in Malaysia. You will drive sales, ensure outstanding customer service, and collaborate with the Store Manager to recruit capable sales staff while maintaining optimal staffing levels.

The role requires strong communication, leadership, and the ability to manage stock, shifts, and store efficiency. Malaysian citizens with retail experience are preferred.

Qualifications

• Fluent in Bahasa Melayu and English.
• At least 1 year of retail/F&B experience.
• Malaysian citizen.
• Able to work shifts, weekends and public holidays.
• Outgoing personality with good communication and follow-up skills.
• Pleasant personality with a strong drive and energy.

Responsibilities

• Achieve sales targets.
• Instil a high standard of friendly, professional customer service.
• Work with Store Manager to recruit high-caliber sales staff and maintain staffing levels.
• Implement efficient in-store teamwork.
• Organize and operate the shop efficiently.
• Maintain stock levels at all times.

Skills

Communication skills

Interpersonal skills

Adaptability

Energy & enthusiasm

Education

SPM

Diploma/ Degree in any field

Job description

Watsons Malaysia is seeking a Store Manager to lead daily store operations in Malaysia. You will drive sales, ensure outstanding customer service, and collaborate with the Store Manager to recruit capable sales staff while maintaining optimal staffing levels.

The role requires strong communication, leadership, and the ability to manage stock, shifts, and store efficiency. Malaysian citizens with retail experience are preferred.