Retail Team Lead: Sales & Customer Service

AS Watson Group; Malaysia; On-site; MYR 28,000 - 50,000; Full time

Job summary

AS Watson Group in Malaysia is seeking a customer‑oriented retail professional to lead store operations and drive sales. You will supervise staff, ensure excellent customer service, and collaborate with the Store Manager to maintain staffing levels and stock availability.

The role requires 1+ year in retail/F&B, good communication, and a proactive, energetic approach. Shift work, weekends and public holidays are required.

Qualifications

• Minimum SPM with retail manager experience OR Diploma/ Degree in any field.
• Required language(s): Bahasa Melayu, and English.
• Pleasant personality with a strong drive and excellent in communication skills.
• At least 1 year(s) of working experience in the retail / F&B industry.
• Good interpersonal & follow-up skills, adaptable and result-oriented.
• Possess outgoing personality, positive and high energy level.
• Applicants must be Malaysian citizens.
• Able to work shifts, weekends and public holidays.

Responsibilities

• Achievement of sales target set.
• Instil a high standard of friendly, professional customer service.
• Work hand in hand with the Store Manager in the employment of high caliber sales staff and the maintenance of adequate staffing levels.
• Implementation of an efficient in-store team work.
• Efficient organization and operation of the shop.
• Maintenance of sufficient stock level at all times.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Staff supervision

Education

SPM

Diploma or Degree in any field

Job description

AS Watson Group in Malaysia is seeking a customer‑oriented retail professional to lead store operations and drive sales. You will supervise staff, ensure excellent customer service, and collaborate with the Store Manager to maintain staffing levels and stock availability.

The role requires 1+ year in retail/F&B, good communication, and a proactive, energetic approach. Shift work, weekends and public holidays are required.