Retail Store Operations Lead

QL Maxincome Sdn Bhd (FamilyMart); George Town; On-site; MYR 28,000 - 47,000; Full time

Job summary

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is seeking a Store Supervisor for the Chulia Street outlet. You will oversee daily store operations, stock merchandise, and ensure adherence to company policies and standards.

You will lead frontline staff, maintain cleanliness and safety, plan and forecast stock, and handle weekend/holiday shifts. Willingness to relocate to other outlets and possess own transport are preferred.

Qualifications

• Possess at least an SPM qualification or have relevant retail experience.
• Able to communicate clearly in Bahasa Malaysia and English.
• Preferably 1–2 years of experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to work at retail outlets and relocate to other locations when required.
• Able to work on a shift basis, including weekends and public holidays.
• Possess own transport.

Responsibilities

• Oversee daily store operations to ensure compliance with company policies and standards.
• Forecast, plan, order and stock merchandise to maintain stock availability at all times.
• Ensure effective and economical use of staff in the retail operations department to achieve objectives.
• Promote professionalism of staff in the retail operations department.
• Guide and ensure smooth store activities and systems in good order.
• Fill in as deputy to manage the store in the absence of the Store Manager.
• Maintain store cleanliness, safety and housekeeping.
• Undertake other tasks as required by superiors.

Skills

Bilingual communication

Retail/customer service experience

Shift flexibility

Own transport

Education

SPM qualification

Job description

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is seeking a Store Supervisor for the Chulia Street outlet. You will oversee daily store operations, stock merchandise, and ensure adherence to company policies and standards.

You will lead frontline staff, maintain cleanliness and safety, plan and forecast stock, and handle weekend/holiday shifts. Willingness to relocate to other outlets and possess own transport are preferred.