Store Operations Leader

QL Maxincome Sdn Bhd (FamilyMart); Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is seeking a Store Supervisor to oversee daily store operations, manage stock and purchasing, and guide staff to deliver professional customer service.

The role requires an SPM qualification, clear bilingual communication (Bahasa Malaysia and English), and 1–2 years of retail experience. Willingness to work shifts, weekends, and relocation as needed is essential.

Qualifications

• Possess at least an SPM qualification or have relevant retail experience.
• Able to communicate clearly in both Bahasa Malaysia and English.
• Preferably has 1-2 years of experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to work at retail outlets and relocate to other locations when required.
• Able to work on a shift basis, including weekends and public holidays.
• Possess own transport.

Responsibilities

• Ensure daily store operations adhere to company policies and operating standards.
• Forecast, plan, order and stock merchandise to ensure stocks availability at all times.
• Ensures effective and economic use of staff retail operations department to achieve its objectives.
• Promotes professionalism of staff in retail operation department.
• To guide and ensure the system for overall store activities in good order.
• Deputies to manage store in the absence of Store Manager.
• To ensure store cleanliness, safety and housekeeping.
• Undertakes other tasks as required by superiors.

Skills

Bahasa Malaysia

English

Staff management

Customer service

Education

SPM qualification

Job description

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is seeking a Store Supervisor to oversee daily store operations, manage stock and purchasing, and guide staff to deliver professional customer service.

The role requires an SPM qualification, clear bilingual communication (Bahasa Malaysia and English), and 1–2 years of retail experience. Willingness to work shifts, weekends, and relocation as needed is essential.