Optical Retail Store Manager - Drive Sales & Service

Kuala Lumpur, MY #job-location.job-location-inline { display: inline; }; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Benefits offered by this job

Employee shareholding program

Flexible working

Paid days off

Volunteer with OneSight

Job summary

EssilorLuxottica is seeking a Retail Branch Manager in Kuala Lumpur to oversee day-to-day store operations, drive sales, manage staff performance, and ensure top-tier customer care and regulatory compliance.

You will lead by example, develop sales strategies, monitor trends, and manage inventory while maintaining high product quality and a customer-centric environment. The role requires optical retail management experience and strong leadership and communication skills.

Qualifications

• Previous experience in optical retail management.
• Strong sales and customer service skills with a proven track record of achieving targets.
• Excellent leadership, communication, and interpersonal abilities.
• Knowledge of optical products, industry trends, and regulatory requirements.
• Proficiency in inventory management systems, POS software, and Microsoft Office suite.

Responsibilities

• Develop and implement strategies to drive sales and achieve targets for the store.
• Monitor sales performance, analyze trends, and identify opportunities for growth.
• Implement promotional campaigns, upselling techniques, and customer retention initiatives to maximize sales opportunities.
• Lead by example by demonstrating effective sales techniques, product knowledge, and customer service skills to inspire and motivate the sales team.
• Ensure exceptional customer service standards are maintained at all times and address customer inquiries, concerns, and complaints promptly and effectively.
• Foster a customer-centric culture among staff members and promote a positive shopping experience.
• Conduct recruitment, training, sales supervision, coaching, feedback, and performance evaluations to optimize team performance.
• Develop employee schedules, assign tasks, and manage staffing levels to meet business needs.
• Oversee inventory management processes, including stock levels, ordering, and merchandising.
• Monitor product quality, conduct regular audits, and implement measures to minimize damages and losses.
• Ensure compliance with all applicable laws, regulations, and industry standards and company SOP
• Maintain accurate records, documentation, and reporting in accordance with regulatory and company requirements.
• Monitor expenses, control costs, and optimize operational efficiency to maximize profitability.

Skills

Sales leadership

Customer service

Leadership

Communication

Regulatory knowledge

Tools

POS software

Inventory management systems

Microsoft Office

Job description

EssilorLuxottica is seeking a Retail Branch Manager in Kuala Lumpur to oversee day-to-day store operations, drive sales, manage staff performance, and ensure top-tier customer care and regulatory compliance.

You will lead by example, develop sales strategies, monitor trends, and manage inventory while maintaining high product quality and a customer-centric environment. The role requires optical retail management experience and strong leadership and communication skills.