Optical Retail Lead: Drive Sales & Service

EssilorLuxottica; Kepong; On-site; MYR 67,000 - 100,000; Full time

Job summary

EssilorLuxottica in Kuala Lumpur is seeking an experienced Retail Store Manager to lead daily store operations, drive sales, and deliver best-in-class customer service. You will train and motivate the sales team, ensure product knowledge, and manage inventory and visual merchandising to maximize profitability.

You will implement promotional campaigns, monitor performance, and ensure compliance with regulatory standards and SOPs while maintaining a customer-centric store environment.

Qualifications

• Experience in optical retail management.
• Proven track record in achieving sales targets.
• Strong leadership, communication, and customer service skills.
• Knowledge of regulatory requirements for optical retail.

Responsibilities

• Oversee day-to-day store operations and staff management.
• Drive sales and achieve targets while delivering high customer service.
• Develop promotional campaigns and upsell opportunities.
• Recruit, train, coach, and evaluate staff performance.
• Manage inventory, merchandising, and stock levels.
• Ensure compliance with laws, regulations, and SOPs.

Skills

Leadership

Sales excellence

Customer service

Communication

Team motivation

Inventory control

Regulatory compliance

Tools

Inventory management systems

POS software

Microsoft Office

Job description

EssilorLuxottica in Kuala Lumpur is seeking an experienced Retail Store Manager to lead daily store operations, drive sales, and deliver best-in-class customer service. You will train and motivate the sales team, ensure product knowledge, and manage inventory and visual merchandising to maximize profitability.

You will implement promotional campaigns, monitor performance, and ensure compliance with regulatory standards and SOPs while maintaining a customer-centric store environment.