Retail Store Leader: Elevate Customer Experience & Sales

Menara Maxis; Malaysia; On-site; MYR 40,000 - 70,000; Full time

Job summary

Maxis is seeking a Retail Store Manager for the Sunway Velocity location in Malaysia. You will lead the Maxis Center, drive sales and service KPIs, and develop a high-performance team to deliver exceptional customer experiences.

The role focuses on store operations, inventory and cash management, and policy compliance, within a dynamic retail environment. You will be responsible for executing responsive sales strategies, fostering a positive culture, and maintaining strict SOP adherence to

Responsibilities

• Drive store performance to meet and exceed all sales and service KPIs.
• Lead, coach, and develop the store team to achieve targets and foster a positive culture.
• Manage all aspects of store operations, including inventory, cash management, and compliance.
• Execute sales and service strategies to enhance customer experience and drive revenue.
• Ensure strict adherence to all SOPs, security policies, and audit requirements.
• Create an innovative and customer-centric environment in the store.

Skills

Store management

Leadership

Customer service

Sales targets

Job description

Maxis is seeking a Retail Store Manager for the Sunway Velocity location in Malaysia. You will lead the Maxis Center, drive sales and service KPIs, and develop a high-performance team to deliver exceptional customer experiences.

The role focuses on store operations, inventory and cash management, and policy compliance, within a dynamic retail environment. You will be responsible for executing responsive sales strategies, fostering a positive culture, and maintaining strict SOP adherence to