Retail Brand Leader & Customer Experience Coach

Clarksoutlet; Petaling Jaya; On-site; MYR 50,000 - 80,000; Full time

Job summary

Clarksoutlet in Petaling Jaya, Malaysia is looking for a retail store leader to inspire and develop the team while ensuring a true brand experience. You will be responsible for managing operations, driving profitability, and maintaining high customer service standards.

The ideal candidate has a proven track record in retail management, a strong understanding of the Malaysian market, and is fluent in both English and Bahasa. Join us in creating an engaging shopping environment and enhance brand visibility.

Qualifications

• In-depth knowledge of Malaysia retail market.
• Proven track record managing retail stores and teams.
• Experienced in coaching and developing team members.
• Fluent in English and Bahasa.

Responsibilities

• Lead and develop the retail store for Clarks.
• Ensure high standards of customer service.
• Manage store operations and meet commercial KPIs.
• Cross-sell products and promote new items.

Skills

Customer service orientation

Retail management

Team leadership

Sales-driven

Communication skills

Tools

Excel

Word

PowerPoint

Job description

Clarksoutlet in Petaling Jaya, Malaysia is looking for a retail store leader to inspire and develop the team while ensuring a true brand experience. You will be responsible for managing operations, driving profitability, and maintaining high customer service standards.

The ideal candidate has a proven track record in retail management, a strong understanding of the Malaysian market, and is fluent in both English and Bahasa. Join us in creating an engaging shopping environment and enhance brand visibility.