Retail Product Lead — Drive Sales & Merchandising

Frasers Group; Kuala Lumpur; On-site; MYR 36,000 - 51,000; Full time

Benefits offered by this job

Restaurant facilities not specified

Job summary

Sports Direct Malaysia is seeking a Product Supervisor to join our growing team. The role involves coaching sales assistants on product knowledge and customer service standards, helping to achieve monthly sales targets and managing stock replenishment and merchandising.

You will stand in for the Assistant Shop Manager when needed and ensure smooth daily operations in a busy retail environment. We require an SPM with supervisory retail experience or a Diploma with Sales Assistant background, and

Qualifications

• SPM with at least 2 years’ experience as Supervisor in retail industry or equivalent.
• Diploma with at least 2 years as Sales Assistant (or equivalent).
• Passion for sports and retail industry.
• Proven supervisory and management skills.
• Analytical, problem solving and decision making abilities.
• Strong customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.

Responsibilities

• Coach and train sales assistants on product knowledge and service standards.
• Assist in achieving monthly shop sales targets.
• Assist in stock replenishment activities.
• Assist in stock takes (routine and ad hoc).
• Follow SOPs and ensure staff compliance.
• Assist in product display arrangement and visual merchandising.
• Stand in for Assistant Shop Manager when needed to run operations.
• Maintain shop premises and cleanliness.
• Report staff performance to Shop Manager.
• Provide updates on customer feedback.
• Support sales and promotion plans as required.

Skills

supervisory skills

analytical

problem solving

decision making

customer service

communication

interpersonal skills

flexible schedule

Education

SPM

Diploma

Job description

Sports Direct Malaysia is seeking a Product Supervisor to join our growing team. The role involves coaching sales assistants on product knowledge and customer service standards, helping to achieve monthly sales targets and managing stock replenishment and merchandising.

You will stand in for the Assistant Shop Manager when needed and ensure smooth daily operations in a busy retail environment. We require an SPM with supervisory retail experience or a Diploma with Sales Assistant background, and