Retail Team Lead - Drive Sales & Service (Flexible Schedule)

Crocs, Inc.; Hulu Kelang; On-site; MYR 47,000 - 74,000; Full time

Job summary

Crocs, Inc. in Malaysia is seeking a Sales Team Lead to oversee opening and closing procedures, educate teammates on products and promotions, and drive daily sales targets to achieve company goals.

This role requires 2–3 years of retail experience with leadership, strong communication skills, and a customer‑focused mindset. Flexibility for nights, weekends and extended hours is essential in a fast‑paced, expanding retail environment.

Qualifications

• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result.
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners.
• Desire to succeed in a high growth, fast-paced retail environment.
• Availability for nights, weekends, holidays and extended hours; regular attendance essential.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Skills

Leadership

Communication

Customer service

Retail

Flexibility

Job description

Crocs, Inc. in Malaysia is seeking a Sales Team Lead to oversee opening and closing procedures, educate teammates on products and promotions, and drive daily sales targets to achieve company goals.

This role requires 2–3 years of retail experience with leadership, strong communication skills, and a customer‑focused mindset. Flexibility for nights, weekends and extended hours is essential in a fast‑paced, expanding retail environment.