Retail Sales & Customer Experience Assistant

Ninjavan; Sungai Buloh; On-site; MYR 18,000 - 24,000; Full time

Job summary

Ninja Van is seeking a customer-focused team member to support store operations in Malaysia. You will assist customers, uphold service standards, and collaborate with peers to deliver a seamless shopping experience.

Ideal candidates are fluent in English and Bahasa Malaysia (Mandarin a plus) with retail experience and a proven track record of meeting goals. Own transport is required, and you will use Ninja software with training to support daily tasks.

Qualifications

• SPM with relevant industry experience.
• Over 1 year of experience working in retail stores.
• Fluent in English & Bahasa Malaysia; Mandarin is an added advantage.
• Proven success as a team member and in achieving goals.
• Strong verbal communication and problem-solving in a fast-paced environment.

Responsibilities

• Accountable for customer satisfaction, and assisting customers with any requirements they may have.
• Follow best practices effectively, as determined by the Ninja Management.
• Be a team player in the team, to work effectively with peers.
• Effectively communicate feedback and improvements to the Area Supervisor.
• Communicate and work effectively with other teams to produce the best possible outcome for the company and its clients.
• Use Ninja software to execute operations (with training from the Ninja team).
• Assist in gathering sales leads and closing prospects.
• Assist the Area Supervisor in managing the store's social media and Google account, in terms of content and customer engagement.

Job description

Ninja Van is seeking a customer-focused team member to support store operations in Malaysia. You will assist customers, uphold service standards, and collaborate with peers to deliver a seamless shopping experience.

Ideal candidates are fluent in English and Bahasa Malaysia (Mandarin a plus) with retail experience and a proven track record of meeting goals. Own transport is required, and you will use Ninja software with training to support daily tasks.