Assistant, Retail (Sales)

Ninja Van; Kuala Lumpur; On-site; MYR 24,552 - 40,176; Full time

Job summary

Ninja Van is seeking a staff member in Kuala Lumpur to ensure customer satisfaction and support diverse daily tasks. The role requires teamwork, adherence to company practices, and effective communication with the Area Supervisor to deliver quality service.

You will assist in sales leads, operate Ninja software with training, and help manage store social media and engagement. English and Bahasa Malaysia fluency is required; Mandarin is a plus, and own transport is needed.

Qualifications

• Minimum qualifications: SPM with relevant industry experience.
• Fluent in English and Bahasa Malaysia; Mandarin is an added advantage.
• Proven success as a team member with goal-oriented focus.
• Strong communication and problem-solving abilities.
• Must have own transportation.

Responsibilities

• Accountable for customer satisfaction and assisting customers with requirements.
• Follow best practices as determined by Ninja Management.
• Be a team player and collaborate with peers.
• Communicate feedback and improvements to Area Supervisor.
• Work with other teams to achieve best outcomes for company and clients.
• Use Ninja software to perform operations (training provided).
• Help gather sales leads and close prospects.
• Assist Area Supervisor with managing store social media and Google accounts.

Skills

Teamwork

Communication

Problem solving

Self-motivation

Transportation

English language

Bahasa Malaysia

Mandarin (advantage)

Education

SPM

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Accountable for customer satisfaction, and assisting customers with any requirements they may have.
• Follow best practices effectively, as determined by the Ninja Management.
• Be a team player in the team, to work effectively with peers.
• Effectively communicate feedback and improvements to the Area Supervisor.
• Communicate and work effectively with other teams to produce the best possible outcome for the company and its clients.
• Use Ninja software to execute operations (with training from the Ninja team).
• Assist in gathering sales leads and closing prospect.
• Assist the Area Supervisor in managing the social media and google account of the store, in terms of content and customer engagement.

Job Requirements

• Minimum qualifications: SPM, with relevant industry experience.
• Work experience: More than 1 years of experience working in retail stores.
• Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage.
• Proven success in being a team member of a fully functional team.
• Hands-on work experience with a proven track record in reaching and exceeding goals.
• Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions.
• Effective verbal communication, with the ability to serve a wide range of customers.
• Own transportation required.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.