Customer-Driven Retail Operations Associate

Ninja Van

Shah Alam

On-site

MYR 33,000 - 47,000

Full time

14 days+

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Job summary

Ninja Van invites applications for a customer-focused role in Shah Alam, Malaysia. You will support customer satisfaction, handle inquiries, and collaborate with peers to deliver smooth operations using Ninja software. Fluency in English and Bahasa Malaysia is expected, with Mandarin a bonus.

Ideal candidates have retail experience, a track record of meeting goals, and own transport for local store duties. Join a fast-growing tech-enabled logistics team and help strengthen customer engagement

Qualifications

Minimum qualifications: SPM, with relevant industry experience.
Work experience: More than 1 year of experience working in retail stores.
Fluency in English & Bahasa Malaysia; Mandarin is an added advantage.
Proven success as a team member in a fully functional team.
Hands-on experience with a proven track record in reaching and exceeding goals.
Strategic thinker capable of thriving in a fast-paced, entrepreneurial environment; solve problems and develop creative solutions.
Effective verbal communication to serve a wide range of customers.
Own transportation required.

Responsibilities

Accountable for customer satisfaction, and assisting customers with any requirements.
Follow best practices effectively, as determined by the Ninja Management.
Be a team player in the team, to work effectively with peers.
Effectively communicate feedback and improvements to the Area Supervisor.
Communicate and work with other teams to produce the best possible outcome for the company and its clients.
Use Ninja software to execute operations (with training from the Ninja team).
Assist in gathering sales leads and closing prospects.
Assist the Area Supervisor in managing the social media and Google account of the store, in terms of content and customer engagement.