Sales Assistant (Seremban)

Ninja Van; Negeri Sembilan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company in Malaysia is seeking individuals for a customer service role. Candidates should have at least SPM qualifications and more than 1 year of retail experience. Key responsibilities include ensuring customer satisfaction, team collaboration, and assisting with sales leads. Effective communication in English and Bahasa Malaysia is required, with Mandarin as an advantage. Candidates must possess their own transportation and have hands-on experience meeting goals.

Qualifications

• Minimum qualifications: SPM with relevant industry experience.
• More than 1 year of experience working in retail stores.
• Fluency in English & Bahasa Malaysia; Mandarin is an advantage.
• Proven success as a team member.
• Hands-on work experience with a proven track record.

Responsibilities

• Accountable for customer satisfaction and assisting customers.
• Follow best practices determined by management.
• Effectively communicate feedback and improvements.
• Assist the Area Supervisor with store social media management.

Skills

Customer satisfaction

Effective communication

Team collaboration

Problem-solving

Sales assistance

Education

SPM

Tools

Ninja software

Job description

Job Responsibilities

• Accountable for customer satisfaction, and assisting customers with any requirements they may have.
• Follow best practices effectively, as determined by the Ninja Management.
• Be a team player in the team, to work effectively with peers.
• Effectively communicate feedback and improvements to the Area Supervisor.
• Communicate and work effectively with other teams to produce the best possible outcome for the company and its clients.
• Use Ninja software to execute operations (with training from the Ninja team).
• Assist in gathering sales leads and closing prospects.
• Assist the Area Supervisor in managing the social media and Google account of the store, in terms of content and customer engagement.

Job Requirements

• Minimum qualifications: SPM, with relevant industry experience.
• Work experience: More than 1 year of experience working in retail stores.
• Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage.
• Proven success in being a team member of a fully functional team.
• Hands-on work experience with a proven track record in reaching and exceeding goals.
• Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions.
• Effective verbal communication, with the ability to serve a wide range of customers.
• Own transportation required.

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