Customer Support Specialist - Shift-Based & Impactful

Ninja Van; Subang Jaya; On-site; MYR 27,900 - 30,132; Full time

Benefits offered by this job

Shift rotations

Job summary

Ninja Van is seeking a customer service representative in Malaysia to handle incoming calls and emails from clients. The role includes resolving issues, identifying client needs, and driving service improvements while performing routine admin tasks and generating reports.

The ideal candidate has at least 2 years in customer service, is a Malaysian citizen, and can work shift rotations. English communication must be strong, and MS Office skills are expected.

Qualifications

• Minimum 2 years of customer service experience; fresh graduates welcome.
• Malaysian citizen
• Excellent English communication skills
• Willing to work shift rotation

Responsibilities

• Managing incoming calls and emails from clients.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identifying and assessing clients need to ensure service excellence
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Handling day-to-day administrative task
• Responsible for compiling and generating reports as they relate to customer service surveys.
• Develop the strategy the team will use reach its goal
• Create reports to update the company on the team’s progress

Job description

Ninja Van is seeking a customer service representative in Malaysia to handle incoming calls and emails from clients. The role includes resolving issues, identifying client needs, and driving service improvements while performing routine admin tasks and generating reports.

The ideal candidate has at least 2 years in customer service, is a Malaysian citizen, and can work shift rotations. English communication must be strong, and MS Office skills are expected.