Retail Sales Associate (Pavilion Bukit Bintang)

Oriental Coffee International Sdn Bhd (Retail); Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Free Staff Meal

Incentive

Performance Bonus

Job summary

Oriental Coffee International Sdn Bhd (Retail) is seeking energetic individuals to promote restaurant-branded merchandise and engage guests in-store and at events. You will set up displays, share product stories, and drive sales while representing the brand professionally.

Ideal candidates have experience in promotions or retail, strong communication skills, and a passion for food and hospitality. Evening and weekend availability is required, with opportunities for incentives and bonuses.

Qualifications

• Previous experience in promotions, retail, or customer-facing roles preferred.
• Strong communication and interpersonal skills.
• Confident, energetic, and engaging personality.
• Passion for food, hospitality, and storytelling.
• Ability to work evenings, weekends, and during special events.
• Basic sales skills and familiarity with POS systems is a plus.

Responsibilities

• Actively promote restaurant-branded merchandise to in-store guests and at off-site events/pop-ups.
• Set up and maintain attractive merchandise displays in the restaurant and at promotional locations.
• Approach customers and share product benefits, stories, and usage tips to encourage purchases.
• Provide excellent customer service, answer product-related questions, and handle transactions when needed.
• Gather customer feedback and share insights with the marketing and product development teams.
• Support marketing campaigns and social promotions by encouraging photo ops and user-generated content.
• Maintain inventory levels and ensure merchandise is properly tagged, stocked, and displayed.
• Represent the restaurant brand professionally at all times.

Skills

Strong communication

Customer-facing experience

POS systems

Storytelling

Tools

POS systems

Job description

Actively promote restaurant-branded merchandise to in-store guests and at off-site events/pop-ups.

Set up and maintain attractive merchandise displays in the restaurant and at promotional locations.

Approach customers and share product benefits, stories, and usage tips to encourage purchases.

Provide excellent customer service, answer product-related questions, and handle transactions when needed.

Gather customer feedback and share insights with the marketing and product development teams.

Support marketing campaigns and social promotions by encouraging photo ops and user-generated content.

Maintain inventory levels and ensure merchandise is properly tagged, stocked, and displayed.

Represent the restaurant brand professionally at all times.

Job Requirement

Previous experience in promotions, retail, or customer-facing roles preferred.

Strong communication and interpersonal skills.

Confident, energetic, and engaging personality.

Passion for food, hospitality, and storytelling.

Ability to work evenings, weekends, and during special events.

Basic sales skills and familiarity with POS systems is a plus.

Our company holds a very reputable & strong brand in the F&B industry. Retaining that essential quality that defines NanYang cuisine, Oriental Kopi utilises traditional techniques to specially craft each and every one of its offerings, elevating its servings beyond comparison.

Perks and benefits Miscellaneous allowance Free Staff Meal, Incentive, Performance Bonus