Dynamic Retail Sales Assistant: Customer Service & Upsell

QL Maxincome Sdn Bhd (FamilyMart); Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Retail staff discounts

Job summary

FamilyMart Malaysia is seeking energetic and motivated Retail Sales Assistants to support daily store operations. You will handle customer service, upsell products, and manage cash transactions while maintaining cleanliness and stock levels across locations.

Based in Malaysia, you may be asked to transfer between retail locations. Candidates with a positive attitude and basic SPM qualifications are encouraged to apply, with shifts including weekends and public holidays.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Customer service

Communication

Positive attitude

Shift work

Education

SPM qualification

Job description

FamilyMart Malaysia is seeking energetic and motivated Retail Sales Assistants to support daily store operations. You will handle customer service, upsell products, and manage cash transactions while maintaining cleanliness and stock levels across locations.

Based in Malaysia, you may be asked to transfer between retail locations. Candidates with a positive attitude and basic SPM qualifications are encouraged to apply, with shifts including weekends and public holidays.