Retail Sales Assistant - Queenbay

ECCO MALAYSIA SDN BHD; Bayan Lepas; On-site; MYR 20,000 - 31,000; Full time

Job summary

ECCO MALAYSIA SDN BHD is seeking a Retail Sales Assistant to join our Penang store. You will engage customers on the shop floor, provide expert product guidance, and help the team deliver an exceptional shopping experience.

You will drive daily sales, support stock/merchandising, and uphold ECCO's service standards while building lasting customer relationships. This role focuses on delivering the best possible in-store experience.

Qualifications

• Prior experience in retail sales or customer service.
• Strong communication and listening skills.
• Able to advise on ECCO products and usage.
• Team-oriented and customer-focused.

Responsibilities

• Provide professional advice and guidance on ECCO products and their usage.
• Identify customer needs through effective questioning and active listening.
• Recommend suitable products based on customer requirements.
• Offer advice on care and maintenance of ECCO leather products.
• Perform link-selling by recommending complementary products.
• Ensure the team delivers excellent customer service to enhance store performance.
• Attend to customer inquiries, feedback, and after-sales services.
• Close sales effectively to ensure customer satisfaction.

Skills

Customer service

Sales skills

Communication

Product knowledge

Job description

Job Summary:

The Sales Assistant plays a vital role in the daily operations of the store and is responsible for achieving daily, weekly, and monthly sales targets. You will be expected to perform all duties in alignment with ECCO's brand values, customer service standards, and operational procedures.

As a key member of the retail team, you will demonstrate sales leadership by actively engaging customers on the sales floor and supporting the team in delivering an exceptional shopping experience.

Key Responsibilities:

Customer Engagement & Sales:

• Provide professional advice and guidance on ECCO products and their usage.
• Identify customer needs through effective questioning and active listening.
• Recommend suitable products based on customer requirements.
• Offer advice on the care and maintenance of ECCO leather products.
• Perform link-selling by recommending complementary products such as shoe care items and leather goods.
• Ensure the team delivers excellent customer service to enhance store performance.
• Attend to customer inquiries, feedback, and after-sales services.
• Close sales effectively to ensure customer satisfaction.

Store Operations:

• Collaborate with the Area Supervisor to implement ECCO standards and operational practices.
• Monitor and manage stock levels to ensure optimal inventory.
• Provide feedback to the Merchandising team regarding inventory needs.
• Handle customer returns, feedback, and after-sales issues in a professional manner.
• Ensure compliance with ECCO's retail operations and service guidelines.
• Assist with product displays, window changes, and basic visual merchandising tasks.
• Support stock replenishment and keep track of inventory movements including sales, transfers, and returns.
• Report any inventory discrepancies to the Area Supervisor promptly.
• Share insights, feedback, and best practices with the team to enhance performance.
• Foster a positive team environment through effective communication and mutual respect.
• Listen actively and contribute constructively to team discussions.
• Help build team cohesiveness and promote a collaborative work culture.
• Work towards achieving the store's sales goals on a daily, weekly, and monthly basis.
• Support the preparation and submission of sales reports to management.

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code - our shoe code is slightly stricter.

Join us and we guarantee lifelong learning - the speed of progress is up to you. So, if you're curious, passionate and ready to make an impact, you'll fit right in.

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code - our shoe code is slightly stricter.

Join us and we guarantee lifelong learning - the speed of progress is up to you. So, if you're curious, passionate and ready to make an impact, you'll fit right in.

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code - our shoe code is slightly stricter.

Join us and we guarantee lifelong learning - the speed of progress is up to you. So, if you're curious, passionate and ready to make an impact, you'll fit right in.

What can I earn as a Retail Sales Assistant