Retail Sales Assistant - Johor Premium Outlet

ECCO MALAYSIA SDN BHD; Kulai; On-site; MYR 20,000 - 29,000; Full time

Job summary

ECCO MALAYSIA SDN BHD at Johor Premium Outlet is hiring a Retail Sales Assistant to drive daily store performance. You will engage customers, recommend products, and deliver the ECCO shopping experience with warmth and professionalism.

In this role, you’ll support stock management, merchandising, and sales reporting while upholding ECCO standards and a positive team culture in a busy outlet environment in Johor.

Responsibilities

• Provide professional advice and guidance on ECCO products and their usage.
• Identify customer needs through effective questioning and active listening.
• Recommend suitable products based on customer requirements.
• Offer advice on the care and maintenance of ECCO leather products.
• Perform link-selling by recommending complementary products such as shoe care items and leather goods.
• Ensure the team delivers excellent customer service to enhance store performance.
• Attend to customer inquiries, feedback, and after-sales services.
• Close sales effectively to ensure customer satisfaction.
• Collaborate with the Area Supervisor to implement ECCO standards and operational practices.
• Monitor and manage stock levels to ensure optimal inventory.
• Provide feedback to the Merchandising team regarding inventory needs.
• Handle customer returns, feedback, and after-sales issues in a professional manner.
• Ensure compliance with ECCO's retail operations and service guidelines.
• Assist with product displays, window changes, and basic visual merchandising tasks.
• Support stock replenishment and keep track of inventory movements including sales, transfers, and returns.
• Report any inventory discrepancies to the Area Supervisor promptly.
• Share insights, feedback, and best practices with the team to enhance performance.
• Foster a positive team environment through effective communication and mutual respect.
• Listen actively and contribute constructively to team discussions.
• Help build team cohesiveness and promote a collaborative work culture.
• Work towards achieving the store’s sales goals on a daily, weekly, and monthly basis.
• Support the preparation and submission of sales reports to management.

Job description

Retail Sales Assistant - Johor Premium Outlet

Job Summary:
The Sales Assistant plays a vital role in the daily operations of the store and is responsible for achieving daily, weekly, and monthly sales targets. You will be expected to perform all duties in alignment with ECCO's brand values, customer service standards, and operational procedures.

As a key member of the retail team, you will demonstrate sales leadership by actively engaging customers on the sales floor and supporting the team in delivering an exceptional shopping experience.

Key Responsibilities:

Customer Engagement & Sales:

Provide professional advice and guidance on ECCO products and their usage.

Identify customer needs through effective questioning and active listening.

Recommend suitable products based on customer requirements.

Offer advice on the care and maintenance of ECCO leather products.

Perform link-selling by recommending complementary products such as shoe care items and leather goods.

Ensure the team delivers excellent customer service to enhance store performance.

Attend to customer inquiries, feedback, and after-sales services.

Close sales effectively to ensure customer satisfaction.

Store Operations:

Collaborate with the Area Supervisor to implement ECCO standards and operational practices.

Monitor and manage stock levels to ensure optimal inventory.

Provide feedback to the Merchandising team regarding inventory needs.

Handle customer returns, feedback, and after-sales issues in a professional manner.

Ensure compliance with ECCO's retail operations and service guidelines.

Assist with product displays, window changes, and basic visual merchandising tasks.

Support stock replenishment and keep track of inventory movements including sales, transfers, and returns.

Report any inventory discrepancies to the Area Supervisor promptly.

Share insights, feedback, and best practices with the team to enhance performance.

Foster a positive team environment through effective communication and mutual respect.

Listen actively and contribute constructively to team discussions.

Help build team cohesiveness and promote a collaborative work culture.

Work towards achieving the store’s sales goals on a daily, weekly, and monthly basis.

Support the preparation and submission of sales reports to management.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Retail Sales Assistant?
• Do you have customer service experience?
• Do you have experience in a sales role?
• How much notice are you required to give your current employer?

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code - our shoe code is slightly stricter.

Join us and we guarantee lifelong learning - the speed of progress is up to you. So, if you're curious, passionate and ready to make an impact, you'll fit right in.

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code - our shoe code is slightly stricter.

Join us and we guarantee lifelong learning - the speed of progress is up to you. So, if you're curious, passionate and ready to make an impact, you'll fit right in.

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code - our shoe code is slightly stricter.

Join us and we guarantee lifelong learning - the speed of progress is up to you. So, if you're curious, passionate and ready to make an impact, you'll fit right in.

What can I earn as a Retail Sales Assistant