Sales Associate / Senior Sales Associate (TRX / Pavilion KL)

Recruit Express Pte Ltd; Kuala Lumpur; On-site; MYR 22,000 - 33,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a motivated retail associate in Kuala Lumpur to deliver exceptional service and fashion guidance. You will engage customers with personalized styling, drive sales through upselling, and utilize POS and clienteling tools to capture data for repeat visits.

Responsibilities include meeting KPIs, processing transactions, and supporting inventory and merchandising tasks. Fluency in English is essential; additional languages are a plus.

Qualifications

• Minimum 1 year of working experience in retail or luxury industry.
• Pleasant and well-groomed appearance.
• Passionate about fashion and luxury retail.
• Customer oriented with strong interpersonal skills.
• Self-starter with energy and a proactive attitude.
• Good spoken English; other languages are a plus.

Responsibilities

• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans to meet KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor and adapt selling techniques as needed.
• Complete daily operational tasks: cash wrap, inventory processing, replenishment, and visual merchandising.
• Keep sales floor and stockroom clean, organized, and stocked while following policies.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates and foster a collaborative environment; participate in brand initiatives and training.

Skills

Customer service

Sales proficiency

Product knowledge

Communication

POS system

Tools

POS System

Job description

Build lasting client relationships through personalized styling, product expertise, and fashion advice.

Drive sales through cross-selling, upselling, and tailored recommendations.

Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.

Develop and execute personal sales plans; meet or exceed individual and team KPIs.

Source new customers, maintain relationships, and follow up to close sales.

Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.

Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.

Process transactions efficiently (purchases, returns, exchanges, online pickups).

Support inventory cycles: receive shipments, stock shelves, and manage product movement.

Assist teammates in functional areas as required.

Foster a collaborative, trust-based environment; encourage team performance.

Participate in brand initiatives, training programs, and inclusion activities.

Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Requirement:

Minimum 1 year of working experience in retail / luxury industry.

Pleasant and good grooming skills.

Passionate with fashion and luxury retail industry.

Customer oriented and enjoy interacting with customers.

Self-starter, vibrant, positive energy and go-getter.

Good spoken of English, ability to converse in other languages will be an added advantage.