Retail Sales Team Lead – Drive Growth & Customer Excellence

Al-Ikhsan Sports Sdn Bhd (Retail); Tanjong Malim; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Commission incentives

Career growth

Staff discounts on sports merchandise

Team environment

Professional development

Job summary

Al-Ikhsan Sports Sdn Bhd (Retail) is seeking a Store/Sales Supervisor to assist the Store/Branch Manager in daily operations and staff performance in Tanjong Malim, Malaysia. You will drive sales targets through proactive selling, coach the sales team, monitor performance, and ensure excellent customer service while maintaining pristine visual merchandising and stock control.

In addition, you will contribute to recruitment, training, and development, prepare management reports, and act as

Qualifications

• Diploma or bachelor’s degree in Retail Management, Marketing, or related field.
• Minimum 1–2 years of experience in retail sales or store supervision (sports retail experience is an advantage).
• Candidates proficient in Store Metrics such as AUP (Average Unit per Transaction), IPT (Items per Transaction), and ATV (Average Transaction Value) will have an added advantage.
• Proven leadership skills with the ability to motivate and manage a team.
• Strong communication, organizational, and problem-solving abilities.
• Passionate about sports, active lifestyle, and retail excellence.
• Able to work on weekends, public holidays, and rotational shifts.

Responsibilities

• Assist the Store/Sales Manager in overseeing daily store operations and staff performance.
• Achieve individual and store sales targets through proactive selling and upselling.
• Lead, motivate, and coach the sales team to achieve individual and store sales targets.
• Monitor sales performance, analyse data, and provide recommendations for improvement.
• Ensure the highest standards of customer service and satisfaction.
• Manage visual merchandising, stock display, and product replenishment according to company guidelines.
• Handle inventory control, stock takes, and loss prevention activities.
• Support recruitment, training, and development of store staff.
• Ensure compliance with company policies, procedures, and operational standards.
• Prepare and present sales and performance reports to management.
• Act as the person-in-charge in the absence of the Store / Branch Manager.

Skills

Leadership

Communication

Problem-solving

Sales-driven

Team coaching

Education

Diploma or Bachelor's in Retail Management/Marketing or related field

Job description

Al-Ikhsan Sports Sdn Bhd (Retail) is seeking a Store/Sales Supervisor to assist the Store/Branch Manager in daily operations and staff performance in Tanjong Malim, Malaysia. You will drive sales targets through proactive selling, coach the sales team, monitor performance, and ensure excellent customer service while maintaining pristine visual merchandising and stock control.

In addition, you will contribute to recruitment, training, and development, prepare management reports, and act as