Retail Performance Executive

Senheng Electric (KL) Sdn Bhd; Ampang Jaya; On-site; MYR 30,000 - 54,000; Full time

Job summary

Senheng Electric (KL) Sdn Bhd is seeking a capable operations support professional to monitor outlet performance across our retail network. You will update sales and productivity dashboards and compare actual results against targets to help drive improvements.

The role involves tracking KFA/KRA/OPP results, preparing weekly and monthly performance reports for management, and following up on problems with root-cause analysis.

Qualifications

• Degree in Business Administration, Secretarial, Management or equivalent.
• 1-2 years experience in retail support field (Measures results & drive improvement).
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and strong communication skills.

Responsibilities

• Update sales and productivity dashboards to track outlet performance and compare results against targets.
• Track KFA/KRA & OPP results and assess staff/outlet target achievement.
• Prepare weekly and monthly performance reports for management, highlighting trends.
• Follow up on performance problems with root cause analysis and deadline tracking.
• Monitor BA/Promoter performance and report programme results.
• Identify performance gaps by locating outlets with low sales/productivity.
• Track improvement projects using PDCA/Kaizen to measure effectiveness.
• Ensure actions are completed and ongoing issues are reported.

Skills

Microsoft Office

Communication Skills

Multitasking

Confidentiality

Education

Degree in Business Administration

Tools

MS Office Suite

Job description

Keep track of outlet performance by updating sales and productivity dashboards, track outlet performance, and compare actual results against targets.

2. Track KFA/KRA & OPP Results

Check whether staffs and outlets are meeting their targets by collecting performance results, update the tracker, and identifying achieving or non-achieving staffs.

3. Prepare Performance Reports

Inform management the actual operation situation by prepare weekly/monthly reports, highlight good and poor performers and show important performance trends.

4. Follow Up on Problems

Ensure setbacks monitored by record performance issues, track the root cause, follow up on deadlines, update the status to the department.

5. Monitor BA / Promoter Performance

Check whether promoters and programmes are delivering results, bytracking sales and targets, compare outlet performance, identify weak performers, and report programme results.

6. Find Performance Gaps

Find out where performance is weak by identifying the outlets with low sales, low productivity, low conversion, staff shortage, and stock problems

7. Track Improvement Projects

Track whether improvement activities are working, by using PDCA / Kaizen to track improvements.

8. Follow Up Until Completed

Make sure improvement actions fullfilled, and constantly reporting in the problems that occurs.

Education

Degree in Business Administration, Secretarial, Management or equivalent.

Experience

1-2 years experience, preferably in retail support field (Measures results & drive improvement).

Additional Skills

Microsoft Office (Word, Excel, Powerpoint, Outlook)

Communication Skills

Personal Mastery Skills such as Confidentiality, Multitasking and etc.

Senheng is one of the leading consumer electronics chain stores in the country. We operate over 100 stores spread throughout Malaysia letting customers, like you, reach us wherever you may be.

Senheng was first established in 1989 and continuously strives towards its mission to create a better quality of living for customers, employees as well as the society.

Senheng, from a tiny consumer electronics half shop lot set up with stocks worth less than Ringgit Malaysia thirty thousands to the largest electronics chain store today with branches straddling the length and breadth of Malaysia.

We endeavour to be an employer of choice that attracts, retains and motivates talented and performance driven people to be part of our dynamic team. As part of our employee value proposition, we ensure that we fulfil aspects of work-life balance, staff engagement, positive working culture, leadership and career development for our employees.

Values

Our mission is to create a better quality of living for you and us. Therefore, we create and deliver these values to you.

At Senheng, we are proud of our three unique culture pillars that motivate our people to strive towards success:

• 1. Dare To Challenge
• 2. Integrity
• By 2030 to have 20 CEO, 20 COO
• By 2030 to contribute RM100M tax
• By 2030 to share and care with 5000 SME in Malaysia

As we are always looking forward to grooming leaders of tomorrow, today, we are searching for progressive, dedicated and well-rounded talents with positive work ethics to join our team.

Senheng is one of the leading consumer electronics chain stores in the country. We operate over 100 stores spread throughout Malaysia letting customers, like you, reach us wherever you may be.

Senheng was first established in 1989 and continuously strives towards its mission to create a better quality of living for customers, employees as well as the society.

Senheng, from a tiny consumer electronics half shop lot set up with stocks worth less than Ringgit Malaysia thirty thousands to the largest electronics chain store today with branches straddling the length and breadth of Malaysia.

We endeavour to be an employer of choice that attracts, retains and motivates talented and performance driven people to be part of our dynamic team. As part of our employee value proposition, we ensure that we fulfil aspects of work-life balance, staff engagement, positive working culture, leadership and career development for our employees.

Values

Our mission is to create a better quality of living for you and us. Therefore, we create and deliver these values to you.

At Senheng, we are proud of our three unique culture pillars that motivate our people to strive towards success:

• 1. Dare To Challenge
• 2. Integrity
• By 2030 to have 20 CEO, 20 COO
• By 2030 to contribute RM100M tax
• By 2030 to share and care with 5000 SME in Malaysia

As we are always looking forward to grooming leaders of tomorrow, today, we are searching for progressive, dedicated and well-rounded talents with positive work ethics to join our team.

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