Customer Careline Executive

Senheng Electric (KL) Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Annual leave

Structured training & On-the-job

Regular team activities

Job summary

Senheng Electric (KL) Sdn Bhd is seeking a Customer Care Executive to manage multiple care channels, coordinate with showrooms and internal departments, and ensure daily update of customer interactions in our tracking system. The role emphasizes politeness, efficiency, and continuous service improvement to achieve service excellence.

Fresh graduates are welcome and a structured training program plus on-the-job training is provided, along with medical insurance and annual leave.

Qualifications

• Bachelor degree in business administration or related field is required.
• Proficiency with Microsoft Office is required.
• Strong communication skills are essential.
• Multilingual candidates will be given priority consideration.

Responsibilities

• Manages customer careline channels including incoming calls, emails, website chats, and social media chats in an effective manner.
• Promotes customer satisfaction by interacting with customers politely and resolving enquiries efficiently.
• Coordinate with internal departments and showrooms to resolve customer enquiries.
• Ensure all customer interactions are updated daily in the internal database tracking system.
• Extend recommendations for improvement in service processes and service operations to achieve excellence.

Skills

Microsoft Office

Communication skills

Multilingual

Education

Bachelor Degree in Business Administration or related field

Job description

• Manages customer careline channels including incoming calls, emails, website chats, and social media chats in an effective manner.
• Promotes a customer satisfaction by interacting with customer politely and resolving customer enquiries efficiently.
• Coordinate with internal departments and showrooms to resolves customer enquiries.
• Ensure all the customer interactions are updated on a daily basis into internal database tracking system.
• Extend recommendation for improvement in service process and service operation to achieve service excellence.

Requirements

• Bachelor Degree in Business Administration or related field.
• Intermediate knowledge with Microsoft Office.
• Possess good communication skills.
• Multilingual candidate will be first in line of consideration.
• Rotation Basis
• Fresh graduates are welcome to apply!
• Nearby public transport (10mins walk from Pandan Jaya LRT Station)
• Structured training & On-the-job training
• Regular team activities
• Medical insurance
• Annual leave

Senheng is one of the leading consumer electronics chain stores in the country. We operate over 100 stores spread throughout Malaysia letting customers, like you, reach us wherever you may be.

Senheng was first established in 1989 and continuously strives towards its mission to create a better quality of living for customers, employees as well as the society.

Senheng, from a tiny consumer electronics half shop lot set up with stocks worth less than Ringgit Malaysia thirty thousands to the largest electronics chain store today with branches straddling the length and breadth of Malaysia.

We endeavour to be an employer of choice that attracts, retains and motivates talented and performance driven people to be part of our dynamic team. As part of our employee value proposition, we ensure that we fulfil aspects of work-life balance, staff engagement, positive working culture, leadership and career development for our employees.

Values

Our mission is to create a better quality of living for you and us. Therefore, we create and deliver these values to you.

At Senheng, we are proud of our three unique culture pillars that motivate our people to strive towards success:

• Dare To Challenge
• Integrity

• By 2030 to have 20 CEO, 20 COO
• By 2030 to contribute RM100M tax
• By 2030 to share and care with 5000 SME in Malaysia

As we are always looking forward to grooming leaders of tomorrow, today, we are searching for progressive, dedicated and well-rounded talents with positive work ethics to join our team.

Senheng is one of the leading consumer electronics chain stores in the country. We operate over 100 stores spread throughout Malaysia letting customers, like you, reach us wherever you may be.

Senheng was first established in 1989 and continuously strives towards its mission to create a better quality of living for customers, employees as well as the society.

Senheng, from a tiny consumer electronics half shop lot set up with stocks worth less than Ringgit Malaysia thirty thousands to the largest electronics chain store today with branches straddling the length and breadth of Malaysia.

We endeavour to be an employer of choice that attracts, retains and motivates talented and performance driven people to be part of our dynamic team. As part of our employee value proposition, we ensure that we fulfil aspects of work-life balance, staff engagement, positive working culture, leadership and career development for our employees.

Values:

Our mission is to create a better quality of living for you and us. Therefore, we create and deliver these values to you.

At Senheng, we are proud of our three unique culture pillars that motivate our people to strive towards success:

1. Dare To Challenge

2. Integrity

By 2030 to have 20 CEO, 20 COO

By 2030 to contribute RM100M tax

By 2030 to share and care with 5000 SME in Malaysia

As we are always looking forward to grooming leaders of tomorrow, today, we are searching for progressive, dedicated and well-rounded talents with positive work ethics to join our team.