Retail Development Excutive

Senheng Electric (KL) Sdn Bhd; Ampang Jaya; On-site; MYR 42,000 - 72,000; Full time

Job summary

Senheng Electric (KL) Sdn Bhd is seeking a Retail Operations Coordinator to help ensure smooth store operations, feed outlets with HQ updates, and manage outlet communication and feedback channels.

You will coordinate training, monitor SOPs and records, track training completion, update handbooks, support digital projects and new outlets, and follow through on stock actions and reports.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 1-2 years in retail support or SOP/talent management.
• Strong communication and organization skills.
• Proficiency with Microsoft Office and basic digital tools.

Responsibilities

• Coordinate weekly operation briefings with outlets and share HQ updates.
• Maintain SOPs, training records and the operations handbook.
• Track stock issues and update progress to the head of department.

Skills

Communication Skills

Multitasking

Confidentiality

Microsoft Office

Education

Degree in Business Administration, Secretarial, Management or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Help make sure retail operations run smoothly and comprehensive.

Monitoring Outlet Communication & Feedback

Ensure adequate communication with the outlet staff by prepare weekly operation briefings, share HQ updates with outlets, and prepare memos and announcements.

Communicate with the outlets and bring their issues to HQ, establish structured channels for outlet feedback, issue escalation and resolution.

Coordinate Training & Manage SOP & Records

Make sure employees get trained and certified, by arranging their training, track their attendance, tests and certification, and follow up with the staff who haven't completed their training.

Keep retail information accurate and organized by keeping SOPs updated, maintain the operations handbook, keep training records and organize documents accordingly.

Support in Digital Projects and New/Upgraded Outlets

Help make sure new stores are ready to operate by check training, stock, SOP and system readiness, and track problems during opening.

Help implement new systems, test digital tools, maintain digital information, and collect feedback from outlets on the outcome of the implemented new system.

Monitor Stock & Follow Up on Actions

Keep an eye on stock problems by checking stock reports, highlight stock shortages or excess stock, and report inventory problems.

Ensure tasks are followed through, track what needs to be done, remind responsible people, and update the HOD on progress.

Education:

Degree in Business Administration, Secretarial, Management or equivalent.

Experience:

1-2 years experience, preferably in retail support field (SOP and Talent Management).

Additional Skills

Microsoft Office (Word, Excel, Powerpoint, Outlook)

Communication Skills

Personal Mastery Skills such as Confidentiality, Multitasking and etc.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have Retail Development experience?
• How would you rate your Mandarin language skills?
• Do you have Talent Assessment experience?

Senheng is one of the leading consumer electronics chain stores in the country. We operate over 100 stores spread throughout Malaysia letting customers, like you, reach us wherever you may be.

Senheng was first established in 1989 and continuously strives towards its mission to create a better quality of living for customers, employees as well as the society.

Senheng, from a tiny consumer electronics half shop lot set up with stocks worth less than Ringgit Malaysia thirty thousands to the largest electronics chain store today with branches straddling the length and breadth of Malaysia.

We endeavour to be an employer of choice that attracts, retains and motivates talented and performance driven people to be part of our dynamic team. As part of our employee value proposition, we ensure that we fulfil aspects of work-life balance, staff engagement, positive working culture, leadership and career development for our employees.

Values:

Our mission is to create a better quality of living for you and us. Therefore, we create and deliver these values to you.

At Senheng, we are proud of our three unique culture pillars that motivate our people to stride towards success:

1. Dare To Challenge

2. Integrity

By 2030 to have 20 CEO, 20 COO

By 2030 to contribute RM100M tax

By 2030 to share and care with 5000 SME in Malaysia

As we are always looking forward to grooming leaders of tomorrow, today, we are searching for progressive, dedicated and well-rounded talents with positive work ethics to join our team.

Senheng is one of the leading consumer electronics chain stores in the country. We operate over 100 stores spread throughout Malaysia letting customers, like you, reach us wherever you may be.

Senheng was first established in 1989 and continuously strives towards its mission to create a better quality of living for customers, employees as well as the society.

Senheng, from a tiny consumer electronics half shop lot set up with stocks worth less than Ringgit Malaysia thirty thousands to the largest electronics chain store today with branches straddling the length and breadth of Malaysia.

We endeavour to be an employer of choice that attracts, retains and motivates talented and performance driven people to be part of our dynamic team. As part of our employee value proposition, we ensure that we fulfil aspects of work-life balance, staff engagement, positive working culture, leadership and career development for our employees.

Values:

Our mission is to create a better quality of living for you and us. Therefore, we create and deliver these values to you.

At Senheng, we are proud of our three unique culture pillars that motivate our people to stride towards success:

1. Dare To Challenge

2. Integrity

By 2030 to have 20 CEO, 20 COO

By 2030 to contribute RM100M tax

By 2030 to share and care with 5000 SME in Malaysia

As we are always looking forward to grooming leaders of tomorrow, today, we are searching for progressive, dedicated and well-rounded talents with positive work ethics to join our team.

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