Retail Outlet Operations & Guest Experience Associate

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 28,000 - 39,000; Full time

Job summary

DKSH is seeking a Crew Member, Outlet Operations to deliver a welcoming customer experience and uphold product quality, presentation, and store cleanliness. You will support daily outlet operations and contribute to the Sales function by ensuring availability and a positive atmosphere for customers and colleagues.

Ideal candidates are school leavers, with a good attitude and ability to communicate in Bahasa Malaysia and English.

Qualifications

• School leavers are welcome to apply with training provided.
• Good working attitude and professional demeanor.
• Ability to communicate effectively in Bahasa Malaysia and English.
• Willingness to work shifts, weekends and public holidays on a six-day week.
• Willingness to be based at assigned outlet locations.

Responsibilities

• Prepare and bake products to standard with freshness and availability.
• Maintain a fully stocked and clean product display area.
• Uphold housekeeping and hygiene standards across the outlet.
• Assist in wrapping gift items and arranging displays for visual merchandising.
• Support customer service activities to ensure positive service interactions.
• Handle administrative duties and coordination tasks as required.

Skills

Communication skills

Positive attitude

Customer service mindset

Education

School leaver

Job description

DKSH is seeking a Crew Member, Outlet Operations to deliver a welcoming customer experience and uphold product quality, presentation, and store cleanliness. You will support daily outlet operations and contribute to the Sales function by ensuring availability and a positive atmosphere for customers and colleagues.

Ideal candidates are school leavers, with a good attitude and ability to communicate in Bahasa Malaysia and English.