Outlet Operations & Customer Experience Associate

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 17,000 - 19,000; Full time

Job summary

DKSH is seeking a Crew Member, Outlet Operations in Petaling Jaya to join the retail outlet team and deliver a welcoming customer experience while maintaining product quality, presentation and store cleanliness. You will support daily outlet operations within the Sales function.

School leavers are encouraged to apply; strong communication in Bahasa Malaysia and English is required. You must be willing to work a six-day schedule, including weekends and public holidays, at assigned outlets.

Qualifications

• Fluent in Bahasa Malaysia and English.
• Willing to work shifts, weekends and public holidays on a six-day schedule.
• Based at the assigned outlet in Petaling Jaya.

Responsibilities

• Prepare and bake products to standard, ensuring availability and freshness are maintained at all times
• Maintain a fully stocked and clean product display area to support a consistently excellent customer experience
• Uphold housekeeping and hygiene standards across the outlet to ensure a tidy, organized, and welcoming environment
• Assist in the wrapping of gift items and product display arrangements to enhance visual merchandising standards
• Support customer service activities to ensure every customer interaction is positive and service-oriented
• Administrative duties and coordination tasks as required

Skills

Bahasa Malaysia

English

Customer service

Communication

Teamwork

Shift work

Job description

DKSH is seeking a Crew Member, Outlet Operations in Petaling Jaya to join the retail outlet team and deliver a welcoming customer experience while maintaining product quality, presentation and store cleanliness. You will support daily outlet operations within the Sales function.

School leavers are encouraged to apply; strong communication in Bahasa Malaysia and English is required. You must be willing to work a six-day schedule, including weekends and public holidays, at assigned outlets.