Retail Operations & Merchandising Executive

Max Medi Pro; Kepong; On-site; MYR 47,000 - 73,000; Full time

Job summary

Jora Malaysia is seeking a Retail Operations & Merchandising Executive to standardise, improve and strengthen operations across multiple pharmacy outlets. You will collaborate with management and outlet teams on merchandising, inventory, SOPs and continuous improvement.

Fresh graduates are encouraged to apply. This role involves travel between outlets (Jinjang, Kepong & Segambut) and the use of AI/digital productivity tools to drive efficiency.

Qualifications

• Diploma or degree in Business Administration, Retail Management, Marketing, Supply Chain, Operations Management, Pharmacy-related studies or another relevant field.
• Fresh graduates are encouraged to apply.
• Experience in retail pharmacy, health & beauty, supermarket, or chain retail is an advantage but not compulsory.
• Comfortable working with Microsoft Excel and numbers, learning and using AI/digital productivity tools.
• Detail-oriented, observant and willing to learn and continuously improve existing processes.
• Able to communicate and work effectively with different outlet teams and PICs.
• Able to work independently and take ownership of assigned projects.
• Willing to travel between company outlets (Jinjang, Kepong & Segambut) when required.

Responsibilities

• Retail Merchandising & Store Standards: Develop and maintain consistent merchandising standards across all outlets.
• Standardise category arrangement, product displays, shelf presentation, price communication and promotional displays.
• Improve shelf signage and product information to improve customer shopping experience and reduce unnecessary basic enquiries during peak hours.
• Purchasing & Inventory Management: Manage routine ordering of assigned non-poison and general retail products based on sales, stock movement and outlet requirements.
• Monitor stock levels to identify and minimise stock-outs, overstock and slow-moving products.
• Optimise stock across outlets through inter-branch redistribution before purchasing additional stock where appropriate.
• Review purchasing and replenishment patterns and recommend improvements to inventory efficiency and stock availability.
• SOP Development & Branch Standardisation: Develop and maintain clear, practical SOPs, checklists, visual guides and operational materials for branch operations that can be easily replicated across future outlets as the company expands.
• Review existing practices across outlets, identify inconsistencies and work with management and outlet PICs to establish standard best practices.
• Ensure SOPs and operational standards are consistently implemented across all outlets through regular review and follow-up.
• Branch Audit & Continuous Improvement: Conduct regular operational and merchandising audits to monitor branch compliance with company standards.
• Identify operational weaknesses and recommend corrective actions and follow up with outlet teams on agreed improvements.
• Prepare concise reports and updates for management, highlighting key findings, issues and improvement progress.
• AI & Digital Productivity: Use AI, Excel and other digital tools to analyse information, improve work efficiency and support better decision‑making.
• Identify opportunities to simplify or automate repetitive tasks, reporting, documentation and operational processes.

Skills

Excel proficiency

Data analysis

Communication

Detail-oriented

Education

Diploma or Degree in Business Administration, Retail Management, Marketing, Supply Chain, Operations Management, Pharmacy-related studies

Tools

Microsoft Excel

AI tools

Digital productivity tools

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

“One role, multiple learning opportunities — gain hands‑on experience across different areas of retail operations and build skills that will accelerate your career growth.”

We are looking for a Retail Operations & Merchandising Executive to help us standardise, improve and strengthen our operations across multiple pharmacy outlets.

You will work closely with management and outlet teams across several key areas including retail merchandising, inventory & purchasing, branch SOP development, operational audits and continuous improvement.

Fresh graduates with strong potential are encouraged to apply.

About the Role

“One role, multiple learning opportunities — gain hands‑on experience across different areas of retail operations and build skills that will accelerate your career growth.”

We are looking for a Retail Operations & Merchandising Executive to help us standardise, improve and strengthen our operations across multiple pharmacy outlets.

You will work closely with management and outlet teams across several key areas including retail merchandising, inventory & purchasing, branch SOP development, operational audits and continuous improvement.

Fresh graduates with strong potential are encouraged to apply.

Key Responsibilities

1. Retail Merchandising & Store Standards

• Develop and maintain consistent merchandising standards across all outlets.

• Standardise category arrangement, product displays, shelf presentation, price communication and promotional displays.

• Improve shelf signage and product information to improve customer shopping experience and reduce unnecessary basic enquiries during peak hours.

• Conduct regular outlet visits to review merchandising standards.

2. Purchasing & Inventory Management

• Manage routine ordering of assigned non-poison and general retail products based on sales, stock movement and outlet requirements.

• Monitor stock levels to identify and minimise stock-outs, overstock and slow-moving products.

• Optimise stock across outlets through inter-branch redistribution before purchasing additional stock where appropriate.

• Review purchasing and replenishment patterns and recommend improvements to inventory efficiency and stock availability.

3. SOP Development & Branch Standardisation

• Develop and maintain clear, practical SOPs, checklists, visual guides and operational materials for branch operations that can be easily replicated across future outlets as the company expands.

• Review existing practices across outlets, identify inconsistencies and work with management and outlet PICs to establish standard best practices.

• Ensure SOPs and operational standards are consistently implemented across all outlets through regular review and follow‑up.

4. Branch Audit & Continuous Improvement

• Conduct regular operational and merchandising audits to monitor branch compliance with company standards.

• Identify operational weaknesses (eg: identify inefficient or repetitive work processes), recommend corrective actions and follow up with outlet teams on agreed improvements.

• Prepare concise reports and updates for management, highlighting key findings, issues and improvement progress.

5. AI & Digital Productivity

• Use AI, Excel and other digital tools to analyse information, improve work efficiency and support better decision‑making.

• Identify opportunities to simplify or automate repetitive tasks, reporting, documentation and operational processes.

• Use AI responsibly by verifying outputs and maintaining confidentiality of company, employee and customer information.

Requirements

• Diploma or Degree in Business Administration, Retail Management, Marketing, Supply Chain, Operations Management, Pharmacy‑related studies or another relevant field.

• Fresh graduates are encouraged to apply.

• Experience in retail pharmacy, health & beauty, supermarket, convenience store or chain retail is an advantage but not compulsory.

• Comfortable working with Microsoft Excel and numbers, learning and using AI/digital productivity tools.

• Detail‑oriented, observant and willing to learn and continuously improve existing processes.

• Able to communicate and work effectively with different outlet teams and PICs.

• Able to work independently and take ownership of assigned projects.

• Willing to travel between company outlets (Jinjang, Kepong & Segambut) when required.