Retail Operations & Merchandising Executive

MAX MEDI PRO SDN BHD; Kepong; On-site; MYR 33,000 - 56,000; Full time

Job summary

MAX MEDI PRO SDN BHD is seeking a motivated Retail Operations & Merchandising Executive to standardise and strengthen our store practices across multiple pharmacy outlets in Malaysia. You will work closely with management and outlet teams on merchandising, inventory, branch SOPs, audits and continuous improvement.

Fresh graduates are encouraged to apply, and comfort with Excel and AI-powered tools will help you drive efficient, customer-focused operations.

Qualifications

• Diploma or degree in Business Administration, Retail Management, Marketing, Supply Chain, Operations Management, Pharmacy-related studies.
• Fresh graduates are encouraged to apply.
• Experience in retail pharmacy, health & beauty, supermarket or chain retail is an advantage but not compulsory.
• Comfortable with Microsoft Excel and numbers, learning AI/digital productivity tools.

Responsibilities

• Develop and maintain consistent merchandising standards across all outlets.
• Standardise category arrangement, product displays, shelf presentation, price communication and promotional displays.
• Improve shelf signage and product information to enhance customer experience.
• Conduct regular outlet visits to review merchandising standards.
• Manage routine purchasing and inventory to reduce stock-outs and overstock.
• Optimise stock across outlets through inter-branch redistribution.
• Develop and maintain clear SOPs, checklists, visual guides for replication across outlets.
• Conduct operational and merchandising audits to monitor branch compliance.
• Use AI, Excel and other digital tools to analyse information and support better decision-making.

Skills

Retail operations

Merchandising

Inventory management

SOP development

Audits

AI & digital tools

Excel

Education

Diploma/Degree in Business Administration, Retail Management, Marketing, Supply Chain, Operations Management, Pharmacy-related studies

Tools

Excel

AI tools

Job description

“One role, multiple learning opportunities — gain hands‑on experience across different areas of retail operations and build skills that will accelerate your career growth.”
We are looking for a Retail Operations & Merchandising Executive to help us standardise, improve and strengthen our operations across multiple pharmacy outlets.

You will work closely with management and outlet teams across several key areas including retail merchandising, inventory & purchasing, branch SOP development, operational audits and continuous improvement.

Fresh graduates with strong potential are encouraged to apply.

Key Responsibilities

1. Retail Merchandising & Store Standards

Develop and maintain consistent merchandising standards across all outlets.

Standardise category arrangement, product displays, shelf presentation, price communication and promotional displays.

Improve shelf signage and product information to improve customer shopping experience and reduce unnecessary basic enquiries during peak hours.

Conduct regular outlet visits to review merchandising standards.

2. Purchasing & Inventory Management

Manage routine ordering of assigned non‑poison and general retail products based on sales, stock movement and outlet requirements.

Monitor stock levels to identify and minimise stock‑outs, overstock and slow‑moving products.

Optimise stock across outlets through inter‑branch redistribution before purchasing additional stock where appropriate.

Review purchasing and replenishment patterns and recommend improvements to inventory efficiency and stock availability.

3. SOP Development & Branch Standardisation

Develop and maintain clear, practical SOPs, checklists, visual guides and operational materials for branch operations that can be easily replicated across future outlets as the company expands.

Review existing practices across outlets, identify inconsistencies and work with management and outlet PICs to establish standard best practices.

Ensure SOPs and operational standards are consistently implemented across all outlets through regular review and follow‑up.

4. Branch Audit & Continuous Improvement

Conduct regular operational and merchandising audits to monitor branch compliance with company standards.

Identify operational weaknesses (eg: identify inefficient or repetitive work processes), recommend corrective actions and follow up with outlet teams on agreed improvements.

Prepare concise reports and updates for management, highlighting key findings, issues and improvement progress.

5. AI & Digital Productivity

Use AI, Excel and other digital tools to analyse information, improve work efficiency and support better decision-making.

Identify opportunities to simplify or automate repetitive tasks, reporting, documentation and operational processes.

Use AI responsibly by verifying outputs and maintaining confidentiality of company, employee and customer information.

Requirements

Diploma or Degree in Business Administration, Retail Management, Marketing, Supply Chain, Operations Management, Pharmacy‑related studies or another relevant field.

Fresh graduates are encouraged to apply.

Experience in retail pharmacy, health & beauty, supermarket, convenience store or chain retail is an advantage but not compulsory.

Comfortable working with Microsoft Excel and numbers, learning and using AI/digital productivity tools.

Detail‑oriented, observant and willing to learn and continuously improve existing processes.

Able to communicate and work effectively with different outlet teams and PICs.

Able to work independently and take ownership of assigned projects.

Willing to travel between company outlets (Jinjang, Kepong & Segambut) when required.

Our company was established in 2012. It is being lead by a young and enthusiastic pharmacist.We are community focus retail pharmacy with 2 outlets in Segambut and Kepong area, and we are looking forward to setting up more outlets soon.We emphasize professional consultation and quality service to our customers while building strong relationship with them.We are looking for dedicated pharmacists and sales assistants to bring the growing company up to the next level.

Our company was established in 2012. It is being lead by a young and enthusiastic pharmacist.We are community focus retail pharmacy with 2 outlets in Segambut and Kepong area, and we are looking forward to setting up more outlets soon.We emphasize professional consultation and quality service to our customers while building strong relationship with them.We are looking for dedicated pharmacists and sales assistants to bring the growing company up to the next level.