Retail Operations Lead: Customer Experience & Merch

ERMS Berhad; Subang Jaya; On-site; MYR 31,000 - 50,000; Full time

Job summary

REN Wellness Retreat, operated by ERMS Berhad, seeks an Operations Assistant/Supervisor for its retail operations. The role involves creating a welcoming shopping experience, maintaining store presentation, and supporting daily operations including cashiering and inventory management.

Candidate should have retail experience in a fast-paced environment, strong customer service skills, and the ability to work as part of a team, including weekend and public holiday shifts.

Responsibilities

• Create a great shopping experience. Keep the store clean, organized, and shelves full so every customer feels welcome.
• Take ownership of your assigned product area. Understand its selling points, identify challenges, and suggest improvements to enhance customer experience.
• Oversee daily store operations to ensure smooth and efficient store performance.
• Assist in day-to-day store operations, including cashiering, inventory arrangement, product replenishment, and visual merchandising tasks when required.
• Achieve individual and team sales targets whilst maintaining high standards of customer service

Job description

REN Wellness Retreat, operated by ERMS Berhad, seeks an Operations Assistant/Supervisor for its retail operations. The role involves creating a welcoming shopping experience, maintaining store presentation, and supporting daily operations including cashiering and inventory management.

Candidate should have retail experience in a fast-paced environment, strong customer service skills, and the ability to work as part of a team, including weekend and public holiday shifts.