Retail Operations Coordinator

De Luxe Circle Fresh Mart Sdn Bhd; Skudai; On-site; MYR 36,000 - 60,000; Full time

Job summary

De Luxe Circle Fresh Mart Sdn Bhd is seeking a detail-oriented professional to consolidate and prepare regular operational and sales reports across multiple retail outlets. You will monitor performance, maintain records, and escalate issues for timely action.

The role includes coordinating with outlets, preparing follow-up summaries for management, and providing operational support for new openings and promotions, while ensuring compliance with company standards.

Qualifications

• Minimum Diploma in Business Administration, Retail Management or a related field.
• Preferably 1–2 years of working experience in retail operations or administrative support.
• Proficient in Microsoft Excel, Word and other Microsoft Office applications.
• Good communication, coordination and follow-up skills.
• Able to prepare reports, organize data and maintain accurate records.
• Proactive, responsible, outgoing and able to work independently.
• Willing to travel to outlets when required.
• Possess a valid driving licence and own transport will be an advantage.
• Proficient in English and Bahasa Malaysia; Mandarin is an added advantage.

Responsibilities

• Prepare daily, weekly and monthly operational and sales reports.
• Consolidate data from retail outlets and ensure accuracy and timely submission of reports.
• Maintain accurate records, databases and reporting files.
• Monitor operational and sales performance and highlight discrepancies or issues.
• Coordinate and follow up with outlets on outstanding reports and issues.
• Prepare follow-up reports and summaries for management review.
• Escalate unresolved issues to the superior for action.
• Provide operational support for new outlet openings, promotions and retail projects.
• Monitor outlet compliance with procedures and standards.
• Identify operational challenges and report findings with recommendations.
• Conduct outlet visits to support operations and implement initiatives.
• Perform other duties and ad hoc assignments as instructed.

Skills

Excel proficiency

Communication skills

Report preparation

Data organization

Independent worker

Travel readiness

Driving licence

English & BM bilingual

Education

Diploma in Business Administration/ Retail Management or related

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

De Luxe Circle Fresh Mart Sdn Bhd is seeking a detail-oriented professional to consolidate and prepare regular operational and sales reports across multiple retail outlets. You will monitor performance, maintain records, and escalate issues for timely action.

The role includes coordinating with outlets, preparing follow-up summaries for management, and providing operational support for new openings and promotions, while ensuring compliance with company standards.