Retail Operation Executive

CLEF Skincare; Kuala Lumpur; On-site; MYR 26,000 - 36,000; Full time

Job summary

CLEF Skincare is seeking a Retail Operations Executive in Kuala Lumpur to ensure smooth store operations and SOP compliance. You will support openings, closures, staffing, inventory, reporting, and brand standards across stores.

The role requires a diploma or higher in business, strong communication, and a collaborative, proactive attitude. Fresh graduates are welcome to apply for this entry-level role.

Qualifications

• Diploma or higher education level in business.
• Excellent communication and interaction skills.
• 1 year of working experience in a related field as Retail Operational.
• Fresh graduates are encouraged to apply.
• Adaptable in a fast and fluid environment.
• Collaborative and team-spirited.
• A go-getter with a can-do attitude.

Responsibilities

• Store Operations Support: assist in monitoring daily store operations and SOP compliance.
• Staff & Scheduling Support: assist in scheduling, attendance tracking, and shift coverage coordination.
• Inventory & Stock Coordination: monitor stock levels and assist in stock takes and reporting.
• Reporting & Administrative Tasks: compile daily/weekly/monthly operational reports and track sales vs target.
• Customer Experience & Brand Standards: ensure stores maintain CLEF’s brand image and service standards.
• Projects & Ad-hoc Support: assist with new store openings and EXPO, plus other ad-hoc tasks.

Skills

Great communication

Interpersonal skills

Team player

Adaptable

Proactive attitude

Education

Business diploma

Job description

The Retail Operation Executive is important in ensuring retail stores operate smoothly and remain compliant. By enabling timely reporting, good execution of campaigns and strong cross-functional coordination, the role directly improves operational efficiency, staff productivity, and overall sales performance. This role provides administrative and operational support to stores.

Key Responsibilities:

• 1. Store Operations Support

  Assist in monitoring daily store operations and ensuring SOPs are followed.

  Support store openings, closures, and operational readiness.

  Help identify operational issues and elevate them to the Operations Manager.

  Assist with coordination between HQ and stores.

• 2. Staff & Scheduling Support

  Help with staff scheduling, attendance tracking, and shift coverage coordination.

  Assist in onboarding documentation for new retail staff.

  Support communication between management and floor staff.

• 3. Inventory & Stock Coordination

  Help monitor stock levels and flag low-stock or overstock situations.

  Support monthly stock take and reporting.

  Assist in maintaining accurate inventory records (stock receiving process).

• 4. Reporting & Administrative Tasks

  Compile daily, weekly, and monthly operational reports.

  Assist in tracking sales performance vs target. Share with individual stores and BA.

• 5. Customer Experience & Brand Standards

  Assist in ensuring stores maintain CLEF’s brand image and service standards.

  Support implementation of service improvements.

• 6. Projects & Ad-hoc Support

  Support operational projects such as new store openings and EXPO.

  Perform other ad-hoc tasks as assigned by the Retail Operations Manager.

Requirement & Qualification:

• Diploma or Higher Education level in business.
• Great communication and interaction skills.
• 1 year of working experience in a related field as Retail Operational.
• Fresh graduates are encourage to apply.
• Adaptable in a fast and fluid environment.
• Collaborative and team-spirited.
• A go-getter with a can-do attitude.

CLEF Skincare is a local skincare brand with the mission to uproot skin issues with CLean & EFfective ingredients.

We are available on clefskincare.com, Shopee Mall, Lazada Mall, Watson, SASA, Aeon Wellness in Malaysia and also our flagship store at Publika G Floor, KL.

CLEF Skincare is a local skincare brand with the mission to uproot skin issues with CLean & EFfective ingredients.

We are available on clefskincare.com, Shopee Mall, Lazada Mall, Watson, SASA, Aeon Wellness in Malaysia and also our flagship store at Publika G Floor, KL.

What can I earn as a Retail Operations Executive