Retail Floor Leader & Guest Experience Champion

lululemon; Johor Bahru; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Base pay + bonus

Paid time off

Employee discounts

Fitness/yoga classes

Parents top up program

Professional development

Job summary

lululemon is seeking a Key Leader to join our store leadership team in Malaysia. You will guide Educators, elevate guest experiences, and oversee daily store operations, using data to drive decisions and improve performance.

You will foster an inclusive team culture, coach colleagues, manage shifts, coordinate omnichannel programs, and ensure product presentation meets brand standards while maintaining a safe, welcoming environment.

Qualifications

• 1 year of retail/sales experience (from job assets)
• Education: High School or Secondary School diploma, equivalent or above
• Willing to work a flexible schedule
• Willing to move through a store for most of a shift to help guests and accomplish work

Responsibilities

• Lead by example and support Educators, ensuring an outstanding guest experience
• Provide coaching, feedback, and career development guidance to team members
• Oversee salesfloor operations, product presentation, restocking, and omnichannel programs

Skills

Leadership

Customer service

Team management

Communication

Collaboration

Job description

lululemon is seeking a Key Leader to join our store leadership team in Malaysia. You will guide Educators, elevate guest experiences, and oversee daily store operations, using data to drive decisions and improve performance.

You will foster an inclusive team culture, coach colleagues, manage shifts, coordinate omnichannel programs, and ensure product presentation meets brand standards while maintaining a safe, welcoming environment.