Sales Associate

Clarks group; Kuala Lumpur; On-site; MYR 44,640 - 66,960; Full time

Job summary

Clarks group is seeking a Retail Store Leader in Kuala Lumpur to inspire and develop the team, ensuring a true brand experience for customers. The role demands effective management of commercial KPIs and exceptional customer service standards.

The ideal candidate will possess in-depth knowledge of the Malaysia retail market, a proven track record in team leadership, and the ability to drive store performance. Proficiency in IT tools such as Excel, Word, and PowerPoint is essential.

Qualifications

• In-depth knowledge and experience of Malaysia Retail market.
• Proven track record in managing a store and leading a team.
• Experience in coaching store team members.

Responsibilities

• Lead and develop the Retail Store to enhance brand experience.
• Ensure high standards of customer service in the store.
• Manage commercial KPIs and set monthly objectives.

Skills

Retail management

Sales driven

Customer service

Team leadership

Time management

Tools

Excel

Word

PowerPoint

Job description

Job Description

Posted Tuesday, May 26, 2026 at 4:00 PM

To lead, inspire and develop the Retail Store in delivering a true brand experience for Clarks consumers.

To lead, inspire and develop the profits for the business

To take ownership of building the brand aligned to the commercial strategy across the retail estate

To take ownership of the commercial KPI’s, delivering on set objectives monthly

Accountabilities:

Welcome customers friendly, answering customer’s question, helping them to locate items, providing advice or recommendations

Operating scanners, cash register & other electronic (Card terminal, hand scan, etc)

Accepting payments, ensuring all price & quantities are accurate and providing a receipt to every customer, declaration of cash received and cash return.

Cross sell product and introduce new promotion item

Follow all store procedures regarding payment type, voucher and etc

Maintaining a clean workspace

Assist and work with each other to ensure store operation run smoothly

Completion job task assigned by superior with established guideline & SOP

Ensure to keep shelf display with latest trading plan and VM

Receive goods arrival, check, reporting & update good received as per standard procedure to superior

Key Outputs/Results: -Brand visibility, image and awareness in the store and competitor

Retail/ Outlet management and high standards of customer service

Highly motivated, professional and effective team

Proven track record in managing retail stores, sales driven operation savvy

People oriented and administrationEssential Knowledge:

In-depth knowledge and experience of Malaysia Retail market

Proven track record in managing a stores and team of 4Experience in people behavioral development and leading successful teams

Experience in building and developing (coaching) store team member

Knowledge of wider retail and sales environment and current trends

Technical Skills:

Drive and self-developmentTime management and delegation

IT literate, ability to use excel, word, PowerPoint

Fluent in English and Bahasa

Working independently, using initiative and judgement to lead decisions with superior