Part Time Sales Associate

Clarks; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Clarks Malaysia is seeking a capable Store Leader to guide the Retail Store in Kuala Lumpur, delivering a true brand experience for Clarks customers, driving profits, and aligning with the commercial strategy across the retail estate.

You will lead a team of four, ensure excellent customer service, manage daily operations, stock, promotions and VM standards, and develop staff through coaching to achieve monthly KPIs.

Qualifications

• Experience in leading a retail store team.
• Proven customer service excellence and sales results.
• Ability to coach and develop store staff.
• Fluent in English; Bahasa Malaysia as needed.

Responsibilities

• Welcome customers and assist with product location and recommendations.
• Operate scanners, cash register, card terminal, and related systems.
• Process payments, issue receipts, and manage cash handling.
• Cross-sell and promote new items and promotions.
• Maintain store procedures for payments and vouchers.
• Keep workspace clean and ensure smooth operation with the team.
• Follow SOPs and VM standards to keep displays updated.
• Receive goods, check, report, and update inventory as required.

Skills

Retail leadership

Customer service

Sales-driven

Team development

English

Bahasa Malaysia

Tools

Excel

Word

PowerPoint

Job description

Job description: Purpose:

To lead, inspire and develop the Retail Store in delivering a true brand experience for Clarks consumers.

To lead, inspire and develop the profits for the business

To take ownership of building the brand aligned to the commercial strategy across the retail estate

To take ownership of the commercial KPI’s, delivering on set objectives monthly

Accountabilities:

Welcome customers friendly, answering customer’s question, helping them to locate items, providing advice or recommendations

Operating scanners, cash register & other electronic (Card terminal, hand scan, etc)

Accepting payments, ensuring all price & quantities are accurate and providing a receipt to every customer, declaration of cash received and cash return.

Cross sell product and introduce new promotion item

Follow all store procedures regarding payment type, voucher and etc

Maintaining a clean workspace

Assist and work with each other to ensure store operation run smoothly

Completion job task assigned by superior with established guideline & SOP

Ensure to keep shelf display with latest trading plan and VM

Receive goods arrival, check, reporting & update good received as per standard procedure to superior

Key Outputs/Results:

Brand visibility, image and awareness in the store and competitor

Retail/ Outlet management and high standards of customer service

Highly motivated, professional and effective team

Proven track record in managing retail stores, sales driven operation savvy

People oriented and administration

Essential Knowledge:

In-depth knowledge and experience of Malaysia Retail market

Proven track record in managing a stores and team of 4Experience in people behavioral development and leading successful teams

Experience in building and developing (coaching) store team member

Knowledge of wider retail and sales environment and current trends

Technical Skills:

Drive and self-development Time management and delegation

IT literate, ability to use excel, word, PowerPoint

Fluent in English and Bahasa

Working independently, using initiative and judgement to lead decisions with superior

Excellent communicator