Sales Associate

Clarksoutlet; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Clarksoutlet in Kuala Lumpur seeks a skilled Retail Manager to lead the store in delivering an exceptional brand experience. The manager will oversee operations, manage KPIs, and ensure high standards of customer service to drive store success.

The ideal candidate must possess strong retail management experience, knowledge of the Malaysian retail market, and the ability to lead and develop a team. This position requires fluency in English and Bahasa.

Qualifications

• In-depth knowledge and experience of Malaysia retail market.
• Proven track record in managing stores and teams.
• Experience in coaching store team members.
• Knowledge of current retail trends.

Responsibilities

• Lead the Retail Store to deliver brand experience.
• Manage commercial KPIs and objectives.
• Provide excellent customer service and support.
• Ensure store operations run smoothly.
• Maintain high standards of store cleanliness.
• Check and report goods received as per procedures.

Skills

Customer service

Retail management

Team leadership

Sales driven operation

Time management

IT literacy

Fluency in English

Fluency in Bahasa

Job description

Job Description

Posted Tuesday 26 May 2026 at 16:00

To lead, inspire and develop the Retail Store in delivering a true brand experience for Clarks consumers.

To lead, inspire and develop the profits for the business

To take ownership of building the brand aligned to the commercial strategy across the retail estate

To take ownership of the commercial KPI’s, delivering on set objectives monthly

Accountabilities:

Welcome customers friendly, answering customer’s question, helping them to locate items, providing advice or recommendations

Operating scanners, cash register & other electronic (Card terminal, hand scan, etc)

Accepting payments, ensuring all price & quantities are accurate and providing a receipt to every customer, declaration of cash received and cash return.

Cross sell product and introduce new promotion item

Follow all store procedures regarding payment type, voucher and etc

Maintaining a clean workspace

Assist and work with each other to ensure store operation run smoothly

Completion job task assigned by superior with established guideline & SOP

Ensure to keep shelf display with latest trading plan and VM

Receive goods arrival, check, reporting & update good received as per standard procedure to superior

Key Outputs/Results: -Brand visibility, image and awareness in the store and competitor

Retail/ Outlet management and high standards of customer service

Highly motivated, professional and effective team

Proven track record in managing retail stores, sales driven operation savvy

People oriented and administrationEssential Knowledge:

In-depth knowledge and experience of Malaysia Retail market

Proven track record in managing a stores and team of 4Experience in people behavioral development and leading successful teams

Experience in building and developing (coaching) store team member

Knowledge of wider retail and sales environment and current trends

Technical Skills:

Drive and self-developmentTime management and delegation

IT literate, ability to use excel, word, PowerPoint

Fluent in English and Bahasa

Working independently, using initiative and judgement to lead decisions with superior