Retail Branch Manager Penang-Home Appliances

Ban Hin Bee Sdn Bhd; Penang; On-site; MYR 73,000 - 106,000; Full time

Job summary

Ban Hin Bee Sdn Bhd is seeking a Retail Branch Manager for our Penang Home Appliances division. You will lead daily sales, operations, and a high-performing front-line team to deliver consistent customer excellence.

Based in Penang, you will design local strategies, monitor KPIs, coach staff, and ensure stock, visuals, and SOP adherence while preparing to oversee multiple branches in the future.

Qualifications

• Customer service oriented with a solutions mindset.
• Proven leadership skills in a retail environment.
• Ability to manage time and prioritize tasks.
• Willingness to adapt to changing needs and priorities.

Responsibilities

• Drive overall branch performance to meet or exceed monthly and quarterly sales targets.
• Design and execute localized strategies to boost customer traffic and upselling results.
• Analyze sales reports to identify trends, gaps, and immediate improvement actions.
• Define clear KPIs for team members and consistently track progress.
• Build a high-performing, motivated sales team through coaching and engagement.
• Lead hiring, onboarding, and development plans for frontliners.
• Manage scheduling, shift efficiency and manpower planning.
• Foster strong relationships with customers and resolve service gaps.

Skills

Customer Service

Leadership

Time management

Flexibility

Negotiation Skills

Professionalism

Product Knowledge

Job description

Retail Branch Manager Penang-Home Appliances

To lead the branch with full accountability for sales results, operational standards, and team development-ensuring consistent customer excellence and preparing to oversee multiple branches in the future.

Key responsibilities

• Drive overall branch performance to meet or exceed monthly and quarterly sales targets
• Design and execute localized strategies to boost customer traffic and upselling results
• Analyze sales reports to identify trends, gaps, and immediate improvement actions
• Define clear KPIs for team members and consistently track team and individual progress
• Build a high-performing, motivated sales team through structured coaching and engagement
• Lead hiring, onboarding, and continuous development plans for all frontliners
• Manage scheduling, shift efficiency, and manpower planning with fairness and foresight
• Foster a welcoming and trust-based relationship with key and repeat customers
• Act on feedback to resolve service gaps and build loyalty
• Ensure day-to-day operations run efficiently-stock, display, cleanliness, and SOPs

About you

• Customer Service competency
• Leadership capability
• Time management
• Flexibility
• Negotiation Skills
• Professionalism
• Product Knowledge

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Do you have experience in a sales role?

Ban Hin Bee Sdn Bhd (26223-D) started with an ambitious man - Mr. Jimmy Yeoh at the year of 1961, as a family-run bicycle shop selling car stereo and accessories to selling black & white televisions and radios.

The Company was subsequently incorporated in 1976 and expanded to double shop lots selling a full range of electrical & electronics appliances. The team grew at wonderful pace under the leadership of Mr. Jimmy Yeoh, a strong bond and trust was created with all local consumers and stakeholders throughout the time. Quality products and customer satisfaction are the core value which drives the brand.

Ban Hin Bee Sdn Bhd (26223-D) started with an ambitious man - Mr. Jimmy Yeoh at the year of 1961, as a family-run bicycle shop selling car stereo and accessories to selling black & white televisions and radios.

The Company was subsequently incorporated in 1976 and expanded to double shop lots selling a full range of electrical & electronics appliances. The team grew at wonderful pace under the leadership of Mr. Jimmy Yeoh, a strong bond and trust was created with all local consumers and stakeholders throughout the time. Quality products and customer satisfaction are the core value which drives the brand.