Penang Retail Branch Manager - Home Appliances

Ban Hin Bee Sdn Bhd; Penang; On-site; MYR 73,000 - 106,000; Full time

Job summary

Ban Hin Bee Sdn Bhd is seeking a Retail Branch Manager for our Penang Home Appliances division. You will lead daily sales, operations, and a high-performing front-line team to deliver consistent customer excellence.

Based in Penang, you will design local strategies, monitor KPIs, coach staff, and ensure stock, visuals, and SOP adherence while preparing to oversee multiple branches in the future.

Qualifications

• Customer service oriented with a solutions mindset.
• Proven leadership skills in a retail environment.
• Ability to manage time and prioritize tasks.
• Willingness to adapt to changing needs and priorities.

Responsibilities

• Drive overall branch performance to meet or exceed monthly and quarterly sales targets.
• Design and execute localized strategies to boost customer traffic and upselling results.
• Analyze sales reports to identify trends, gaps, and immediate improvement actions.
• Define clear KPIs for team members and consistently track progress.
• Build a high-performing, motivated sales team through coaching and engagement.
• Lead hiring, onboarding, and development plans for frontliners.
• Manage scheduling, shift efficiency and manpower planning.
• Foster strong relationships with customers and resolve service gaps.

Skills

Customer Service

Leadership

Time management

Flexibility

Negotiation Skills

Professionalism

Product Knowledge

Job description

Ban Hin Bee Sdn Bhd is seeking a Retail Branch Manager for our Penang Home Appliances division. You will lead daily sales, operations, and a high-performing front-line team to deliver consistent customer excellence.

Based in Penang, you will design local strategies, monitor KPIs, coach staff, and ensure stock, visuals, and SOP adherence while preparing to oversee multiple branches in the future.